Jennifer McGill
Knoxville
Summary
Results-driven LTL Operations Specialist with a strong focus on logistics coordination, client communication, and vendor management. Committed to enhancing operational efficiency and driving improvements in service quality.
Overview
31
31
years of professional experience
Work History
LTL Operations Specialist
Coyote Logistics
Knoxville
01.2012 - 04.2026
- Coordinated logistics operations to streamline shipment processes and enhance on-time delivery.
- Analyzed shipment data to identify trends and improve service quality.
- Facilitated communication between clients and carriers to resolve logistical issues.
- Managed documentation for shipments, ensuring accuracy and compliance with regulations.
- Negotiated contracts and monitored service delivery levels to strengthen vendor relationships.
- Collaborated with departments to develop solutions for operational issues, improving overall service quality.
- Coordinated logistics and distribution operations to optimize delivery times.
- Identified needs of customers promptly and efficiently.
- Fostered collaborative relationships with team members and management to enhance workplace morale.
Office Manager
AAA Cooper
Knoxville
03.1995 - 12.2012
- Managed daily office operations, fostering a productive work environment and supporting team performance.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls and responded to emails, ensuring prompt communication.Coordinated mail routing and courier services for efficient document delivery.
- Answered phone calls and responded to emails, ensuring prompt communication.
Coordinated mail routing and courier services for efficient document delivery. - Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Assisted in budgeting and expense tracking, contributing to effective financial planning.
- Maintained accurate records and files, ensuring compliance with company standards.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Carter High School
Strawberry Plains05-1990
Skills
- Logistics management
- Logistics coordination
- Operations coordination
- Vendor management
- Materials estimation
- Contract negotiation
- Operational efficiency
- Performance metrics
- Client communication
- Customer relationship management
- Problem resolution
- Problem-solving
- Reliability
Timeline
LTL Operations Specialist
Coyote Logistics
01.2012 - 04.2026
Office Manager
AAA Cooper
03.1995 - 12.2012
High School Diploma -
Carter High School