Jennifer Miller
Knoxville
Summary
Compassionate professional with a proven track record in patient administration and team collaboration. Known for effective communication and critical thinking skills, committed to optimizing workflows and enhancing overall patient experience.
Overview
13
13
years of professional experience
Work History
Patient Administrator
Revida Recovery
Knoxville
09.2024 - Current
- Managed patient check-in processes efficiently and accurately.
- Scheduled patient appointments using electronic health record systems.
- Assisted patients with insurance verification and paperwork completion.
- Maintained patient confidentiality in compliance with privacy regulations.
- Coordinated with medical staff to ensure smooth patient flow.
- Communicated with patients with compassion while keeping medical information private.
General Manager
The Pint House
Knoxville
01.2019 - 07.2024
- Directed daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling to optimize workforce efficiency and productivity.
- Oversaw inventory management and ordering of supplies for kitchen and bar.
- Coordinated marketing initiatives to promote events and increase customer engagement.
- Implemented health and safety protocols to maintain compliance with regulations.
- Trained employees on duties, policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Bartender/Server/Food Expeditor
Applebee's Neighborhood Grill & Bar
Knoxville
01.2013 - 02.2019
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash transactions and processed payments accurately and efficiently.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Monitored inventory levels and restocked supplies as needed during shifts.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
High School Diploma -
Carter High School
Knoxville, TN05-2010
Skills
- Patient scheduling
- Electronic health records
- Patient confidentiality
- Client relationship management
- Workflow optimization
- Effective communication
- Team collaboration
- Conflict resolution
- Interpersonal skills
- Patient outreach and Follow-up
- Critical thinking skills
- Office administration
References
References available upon request.
Timeline
Patient Administrator
Revida Recovery
09.2024 - Current
General Manager
The Pint House
01.2019 - 07.2024
Bartender/Server/Food Expeditor
Applebee's Neighborhood Grill & Bar
01.2013 - 02.2019
High School Diploma -
Carter High School