Jennifer Burns
Sevierville
Summary
Office Manager at The Premier Handyman with strong expertise in payroll administration and customer service. Demonstrated ability to optimize operational efficiency and improve client satisfaction. Proficient in invoice processing and effective communication with parents in educational environments. Focused on achieving exceptional results through strategic scheduling and organization.
Overview
19
19
years of professional experience
Work History
Office Manager
The Premier Handyman
Knoxville
01.2020 - 04.2025
- Tracked employee GPS locations to accurately record payroll hours and processed paychecks.
- Created and dispatched invoices, ensuring timely payments from clients.
- Maintained schedules and calendars to optimize operational efficiency.
- Checked and responded to emails and voicemails promptly.
- Verified purchase receipts for accuracy, recording details on customer invoices.
- Managed financial records for tax compliance, including payment of business taxes and filing of licenses.
- Filed building permits to ensure regulatory compliance.
- Established commercial accounts and scheduled work orders while sending invoices to clients.
- Assisted clients in troubleshooting home repair issues and provided solutions.
Administrative Assistant II
Marine And Family Services, San Onofre Child Devel
San Onofre
09.2010 - 07.2012
- Maintained immunization records for 200 children, ensuring compliance with health regulations.
- Coordinated enrollment files and facilitated annual re-enrollment of families.
- Processed payments and issued receipts to maintain accurate financial records.
- Reviewed menus monthly and created allergy-friendly alternatives for children.
- Monitored safety procedures by maintaining an account of children and adults in the facility.
- Communicated with families regarding program updates and service availability.
- Maintained inventory of office supplies, ensuring availability for daily needs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Faxed reports, and scanned documents, while maintaining the front desk and reception area in a neat and organized fashion.
Lead Infant Room Teacher
MCCS, San Onofre Child Development Center
San Onofre
01.2006 - 01.2010
- Developed engaging lesson plans for infants to foster early childhood learning.
- Supervised and trained staff in infant care best practices and classroom management.
- Maintained a safe, nurturing environment for infants and toddlers at the center.
- Communicated regularly with parents about child development and classroom activities.
- Implemented developmental assessments to monitor individual infant progress.
- Organized age-appropriate activities to encourage social, emotional, and cognitive growth.
- Collaborated with team members to enhance curriculum and improve classroom experiences.
- Responded promptly to emergency situations that arose during class time.
Education
Associate of Science - Early Childhood Education
Monterey Peninsula College
Monterey, CA06-2007
Skills
- Payroll administration
- Invoice processing
- Customer service
- Data entry and clerical support
- Office management
- Scheduling and organization
- Child development and assessment
- Classroom management and organization
- Parent communication
- Curriculum planning and activities
References
References available upon request.
Timeline
Office Manager
The Premier Handyman
01.2020 - 04.2025
Administrative Assistant II
Marine And Family Services, San Onofre Child Devel
09.2010 - 07.2012
Lead Infant Room Teacher
MCCS, San Onofre Child Development Center
01.2006 - 01.2010
Associate of Science - Early Childhood Education
Monterey Peninsula College
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