JENNIFER NIMAKO

Conducted regular customer needs analysis and proactively resolved any issues or concerns via emails and phone calls resulting to 7% decrease in customer complaints

• Registered new service power meters for commercial and private customers using software’s like CMS
• Participated in creating and management of CRM system, streamlining communication process and improving clients retention by 12%, praised by management for excellent service
• Collaborated with sales and marketing team to launch new service products, effectively meeting customer demands and increasing revenue by 10%.

• Developed and implemented strategic marketing initiative resulting in 35% increase in both client purchases and total revenue
• Conducted market research and competitor analysis to identify new business opportunities, resulting in successfully opening of two new sales office
• Provided administrative support to the executive team including calendar management, travel arrangements and expenses tracking to ensure efficient workflow.

• Utilized the use of related software’s like SAP Vision to perform special reviews like data analysis, Invoice Processing, down payments and early payments
• Prepared and executed paid invoices in a timely manner thereby reducing the average payment process from 14 days to 7 days
• Run and updated various monthly QA reports and summaries using Power BI to obtain graphical visualization
• Performed administrative functions within the QA team and assisted with the provision of data as required
• Successfully delivered training and mentorship to 3 new interns.
• Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.

• Utilized data warehousing programs, Tableau and other dashboard and visualization toolset to prepare both quarterly and annual data analysis
• Handled a variety of administrative duties for the entire Research and Monitoring team including calendaring and PowerPoint creation
• Developed more than 100 questionnaires for the collection of data on the causes of road crash accidents
• Received and analyzed 120 seasonal crash data in the year 2018.