Open To Work
Jennifer ODell
Lenoir City
Summary
Detail-oriented professional with proven skills in order fulfillment and customer communication. Adept at managing inventory and resolving issues swiftly to ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shopper/Delivery Driver
Spark
Lenoir City
10.2024 - Current
- Selected and prepared grocery items based on customer orders.
- Ensured accurate inventory management and product availability.
- Communicated with customers to clarify preferences and special requests.
- Provided excellent customer service by addressing inquiries promptly.
- Adapted to changing customer demands and market trends quickly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Utilized problem solving skills to resolve customer complaints professionally.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Tracked inventory levels to ensure adequate stock availability for shoppers.
- Suggested comparable products to replace out-of-stock items.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Delivery Driver
DoorDash
Lenoir City
06.2022 - Current
- Delivered food orders promptly to customers' locations.
- Navigated efficiently using mobile app for optimal routes.
- Communicated effectively with customers regarding order status.
- Ensured food quality and safety during transit.
- Collaborated with restaurant staff for timely order pickups.
- Addressed customer inquiries and resolved delivery issues.
- Maintained vehicle cleanliness and operational readiness daily.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Residential House Cleaner
The Maids
Knoxville
04.2014 - 09.2019
- Delivered thorough cleaning services for residential clients, ensuring high standards.
- Utilized specialized cleaning equipment to maintain cleanliness and hygiene.
- Organized cleaning supplies and equipment for efficient daily operations.
- Collaborated with team members to complete cleaning tasks effectively and timely.
- Followed safety protocols to ensure a safe working environment for all staff.
- Communicated with clients to address specific cleaning needs and preferences.
- Developed effective time management skills to optimize daily cleaning schedules.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Emptied trash cans in all rooms of the house.
- Swept, vacuumed and mopped hardwood floors.
- Vacuumed carpets and upholstered furniture.
- Polished mirrors and chrome fixtures.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Followed safety protocols when handling hazardous materials or chemicals.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
- Used cleaning chemicals following proper guidelines.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Interacted pleasantly with clients and guests when performing daily duties.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
High School Diploma -
West Highschool
Knoxville, TN05-2009
Skills
- Order fulfillment
- Inventory management
- Time management
- Problem solving
- Team collaboration
- Customer communication
- Professionalism in service
- Attention to detail
- Conflict resolution
- Strong work ethic
- Customer relations
- Delivery procedures
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$18/hr - $1000/hrTimeline
Shopper/Delivery Driver
Spark
10.2024 - Current
Delivery Driver
DoorDash
06.2022 - Current
Residential House Cleaner
The Maids
04.2014 - 09.2019
High School Diploma -
West Highschool