Jennifer O'Key
Knoxville
Summary
Experienced medical biller with a proven track record in multitasking and claims processing. Skilled in resolving disputes with insurance companies and addressing patient inquiries efficiently. Collaborates effectively with medical professionals and clients to manage invoicing in an office environment.
Overview
21
21
years of professional experience
Work History
Project Coordinator
Sign Resource Identity Group
Knoxville
04.2016 - 08.2025
- Coordinate with local sign installers to ensure permits have been applied for and received. Scheduling installation & shipping dates with the installer. Making sure all product is ordered, shipped, and received in a timely manner to the installer/customer. Maintaining a spreadsheet to ensure all projects are completed on time. Invoicing the customer when the project is completed, processing invoice for payment to the installer, creating purchase orders, and sales orders.
Account Management Representative
Abercrombie Radiology
Knoxville
08.2008 - 04.2016
- Posted insurance payments for multiple patient accounts and balanced each batch for the day. Worked insurance denials by sending appeals, calling insurance companies, or emailing insurance companies to try to get the claim paid.Posted charges when it was needed. Totalled all electronic payments that I received from the bank and composed a spreadsheet for each day making sure that everything balanced. Printed EOB’s from the internet and attached to the payment that it belonged to. Electronically sent patient statements. Worked an age report which included claims that have not been paid by insurance companies or patients in the last 90 – 120 days. Answered and transferred calls when needed.
Receptionist
Hosenfeld Chiropractic
Knoxville
10.2006 - 07.2008
- Checked in and checked out patients throughout the day. Collected credit card, check, and cash payments from patients. Scheduled appointments before the patients left the office after their visit. Called patients who have missed or cancelled appointments during the week as an attempt to get them rescheduled. Answered the phone and took messages. Discussed patient’s insurance benefits after it has been verified to the patient. Electronically posted charges and payments. Pulled and prepared charts for the following day. Balance money received at the end of each day. Filed records/daily notes in proper charts.
Medical Records Clerk / Receptionist
Kidney and Hypertension Center
Houma
01.2005 - 10.2006
- Organized flow-sheets (with lab results) for all hospitalized patients, faxing information to the doctor before 9 a.m. Filed and created charts throughout the day. Pulled necessary chart for medication refills. Faxed lab orders to proper location, keeping tract that all lab tests were ordered and properly. Kept tract of patient appointment dates and lab tests to be drawn. Obtained lab results and documented such results in patient’s chart. Documented checks received by mail in the login binder. Balanced out the login binder with deposit slips. Copied checks received, wrote out deposit checks, and deposited checks to the local bank. Answered the phone and took messages.
Patient Financial Service Rep / Cashier
Thibodaux Regional Medical Ctr/Manpower Temp Ag
Thibodaux
08.2004 - 10.2004
- Verified insurance eligibility and benefits via computer and phone.Posted patient checks and verified money deposits on promises. Keyed in write-offs and bad debt claims. Deleted pending claims with zero balances. Collated and mailed UB’s and EOB’s to respective insurance companies. Answered and transferred phone calls.
Education
Diploma earned - Medical Billing and Coding
Bryman College
New Orleans, LA11.2004
Diploma earned -
Thibodaux High School
Thibodaux, LA05.2001
Skills
- Medical coding and billing
- Claim processing and submission
- Insurance verification and collections
- Accounts receivable management
- Data entry
- Customer service
- Detail-oriented
- Microsoft Excel
References
References available upon request.
Timeline
Project Coordinator
Sign Resource Identity Group
04.2016 - 08.2025
Account Management Representative
Abercrombie Radiology
08.2008 - 04.2016
Receptionist
Hosenfeld Chiropractic
10.2006 - 07.2008
Medical Records Clerk / Receptionist
Kidney and Hypertension Center
01.2005 - 10.2006
Patient Financial Service Rep / Cashier
Thibodaux Regional Medical Ctr/Manpower Temp Ag
08.2004 - 10.2004
Diploma earned - Medical Billing and Coding
Bryman College
Diploma earned -
Thibodaux High School