Jennifer Providence
MEMPHIS
Summary
Dynamic technician with a proven track record at Flex, excelling in troubleshooting and system diagnostics. Recognized for enhancing customer satisfaction through effective communication and prompt support. Adept at complex repairs and maintenance, demonstrating strong attention to detail and the ability to thrive under pressure. Committed to continuous learning and adapting to new technologies.
Overview
2
2
years of professional experience
Work History
Technician
Flex
12.2022 - 10.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Education
High School
Guyana South America Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Customer interaction
- System troubleshooting
- Repair services
- System diagnostics
- System Tests
- Computer-assisted diagnostics
- Software configuration
- Diagnostic testing
- Maintenance and repair
Timeline
Technician
Flex
12.2022 - 10.2024
High School
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