Jennifer Richmond
Ashland City
Summary
Knowledgeable operations leader and registered nurse with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Director of Operations
AseraCare Hospice, an Amedisys Company
09.2023 - 09.2025
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
Informatics Nurse Educator
Alive Hospice
01.2023 - 09.2023
- Assessed competency levels among nursing staff, identifying areas of improvement for targeted interventions.
- Promoted professional growth among nursing staff through continuous education opportunities, conferences, and workshops.
- Established a supportive learning environment by providing guidance and mentorship to nursing staff.
- Served as a subject matter expert in clinical practice areas, offering specialized instruction to enhance skill sets among nurses.
- Evaluated the effectiveness of training programs, making necessary adjustments to optimize learning outcomes.
- Consistently received positive feedback from both students and colleagues, reflecting a commitment to excellence in teaching.
- Enhanced patient care by developing and implementing comprehensive nursing education programs.
- Streamlined orientation processes for new hires, ensuring timely integration into clinical settings.
- Enhanced student engagement by incorporating simulation labs into curriculum, providing hands-on experience with realistic scenarios.
- Collaborated with healthcare professionals to integrate real-world clinical skills into classroom, bridging gap between theory and practice.
- Improved learning with introduction of case-based discussions, encouraging critical thinking and problem-solving skills among students.
Executive Director
Accord Hospice
05.2020 - 12.2022
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Fostered culture of continuous improvement, introducing regular feedback mechanisms for staff and volunteers.
- Facilitated successful accreditation processes, ensuring compliance with industry standards and regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Executive Director
Northern Arizona Hospice
11.2019 - 05.2020
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Improved stakeholder relationships and trust by maintaining transparent communication channels.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
Clinical Managing Director
Compassus Hospice
07.2018 - 10.2019
- Fostered a culture of continuous improvement, regularly reviewing procedures and protocols to ensure optimal patient care.
- Conducted ongoing evaluations of clinical programs to assess their effectiveness in achieving desired outcomes for patients across various demographics.
- Utilized data analytics tools to identify trends in patient populations and tailor interventions accordingly for maximum impact on health outcomes.
- Administered assessments and chart reviews to verify accuracy and compliance with regulations and requirements of licensing and funding sources.
- Established collaborative partnerships with external organizations to enhance patient resources and support networks.
- Developed and executed successful clinical programs, significantly improving patient outcomes.
- Expanded clinic services by identifying new opportunities for growth and developing targeted marketing campaigns.
- Implemented quality assurance measures to monitor performance and identify areas for improvement, ultimately resulting in elevated standards of care and patient satisfaction.
- Streamlined patient flow through effective scheduling, reducing wait times and enhancing overall satisfaction.
- Created an inclusive workplace environment that promoted diversity among staff members while respecting cultural differences within the larger community served by the clinic.
- Optimized financial performance by implementing cost-saving measures while maintaining high standards of patient care.
- Collaborated with healthcare providers to coordinate seamless transitions between acute care settings and outpatient services.
- Improved internal communication mechanisms among departments within the clinic setting so that information could flow more efficiently from one area of operation to another.
- Mentored junior staff members, providing guidance on best practices in clinical management and fostering professional development.
- Cultivated positive relationships with referring providers, ensuring open communication channels for coordinated care plans.
- Ensured compliance with all state and federal regulations, maintaining accurate records and documentation at all times.
- Implemented evidence-based practices to deliver safe, effective treatments for patients with diverse medical conditions.
- Oversaw clinical integrity and milieu of program and supervision of staff delivering clinical and direct care services.
- Developed, implemented, revised, and evaluated policies and procedures.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Implemented new policies and educated staff on changes.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Director of Clinical Services
Compassus Hospice
10.2017 - 07.2018
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Spearheaded initiatives aimed at enhancing community outreach efforts, increasing visibility and reputation within the local market as well as beyond.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Managed financial resources efficiently, optimizing budgets for maximum service delivery without compromising patient care quality.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Reduced hospital readmission rates with the development of comprehensive discharge planning processes.
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
Disease Management RN
United Healthcare Military & Veterans
03.2016 - 09.2017
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Utilized motivational interviewing techniques to assist each patient become their own health advocate.
- Collaborated with physicians, caseworkers, and co-workers in order to assist patient with resources related to their health care needs.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
PICC RN
Vic The Picc
11.2015 - 07.2017
- Mentored new staff members in proper techniques for managing patients with PICC lines, fostering a culture of learning within the unit.
- Educated patients and families on PICC line care, reducing the risk of infection and promoting successful treatment adherence.
- Utilized electronic medical record systems to document patient care accurately and efficiently, ensuring continuity of care among all team members involved in a patient''s treatment plan.
- Contributed to improved patient satisfaction scores by consistently delivering excellent bedside manner and attentive care to those receiving treatment via a PICC line.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed complex procedures such as bedside midline or PICC line placements, ensuring patient safety and comfort throughout.
- Reduced risk of infection by maintaining sterile environments while inserting, replacing, or removing IV lines.
- Demonstrated expertise in various types of intravenous access devices, including peripheral catheters, midline catheters, and central lines.
Patient Care Coordinator
Hospice of Arizona
03.2015 - 01.2016
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
Patient Care Manager
VNA Hospice of the Treasure Coast
11.2009 - 12.2014
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Worked with providers to define quality metrics and outcome reporting process.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Increased patient safety by enforcing strict infection control measures and monitoring adherence to protocols.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Established benchmarks for quality improvement projects, monitoring progress regularly to ensure timely achievement of goals.
- Enhanced staff efficiency through comprehensive training programs and performance evaluations.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Facilitated ongoing staff development through workshops, seminars, and mentoring opportunities.
- Championed a culture of continuous learning within the department by sharing latest research findings and best practices with colleagues.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
- Implemented evidence-based practices in patient care, resulting in improved health outcomes and lower complications rates.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Education
Associate of Science - Nursing
Indian River State College
Ft. Pierce, FL05-1998
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Team leadership
- Customer relations
- Financial management
- Staff development
- Employee motivation
Timeline
Director of Operations
AseraCare Hospice, an Amedisys Company
09.2023 - 09.2025
Informatics Nurse Educator
Alive Hospice
01.2023 - 09.2023
Executive Director
Accord Hospice
05.2020 - 12.2022
Executive Director
Northern Arizona Hospice
11.2019 - 05.2020
Clinical Managing Director
Compassus Hospice
07.2018 - 10.2019
Director of Clinical Services
Compassus Hospice
10.2017 - 07.2018
Disease Management RN
United Healthcare Military & Veterans
03.2016 - 09.2017
PICC RN
Vic The Picc
11.2015 - 07.2017
Patient Care Coordinator
Hospice of Arizona
03.2015 - 01.2016
Patient Care Manager
VNA Hospice of the Treasure Coast
11.2009 - 12.2014
Associate of Science - Nursing
Indian River State College
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