JENNIFER SANTANA
La Vergne,TN
Summary
Bilingual English/Spanish customer service and administrative professional with experience in healthcare support, tax services, insurance documents, logistics, office administration, and customer relations. Skilled in verifying information, handling confidential paperwork, translating documents, assisting clients, and directing customers to the correct departments. Dependable, organized, and quick to learn, with strong communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Family Construction Business
La Vergne, TN
2018 - 01.2026
- Managed invoices, customer paperwork, and business documents.
- Maintained insurance documents, including General Liability, Workers’ Compensation, and W-9 forms.
- Organized office records and assisted with filing and documentation.
- Supported daily administrative operations and helped keep business paperwork updated.
- Communicated with customers and assisted with basic office needs.
Dispatcher / Logistics Coordinator
BNC CARGO
La Vergne, TN
2020 - 2021
- Coordinated freight loads, routes, and delivery schedules.
- Communicated with drivers, brokers, and customers regarding shipment updates.
- Assisted with scheduling and organizing transportation logistics.
- Helped ensure timely deliveries and accurate communication between drivers and clients.
- Maintained records related to loads, routes, and dispatch information.
Administrative / Customer Service Assistant
United Solutions LLC
La Vergne, TN
2018 - 2020
- Assisted clients with tax-related paperwork and customer service.
- Helped manage insurance policy documents, including Workers’ Compensation and General Liability.
- Assisted with audits by organizing, reviewing, and preparing required documents.
- Translated documents between English and Spanish for clients.
- Helped translate notarized documents and supported clients with paperwork needs.
- Maintained accurate records and provided professional administrative support.
- Communicated with clients to answer questions and help complete required forms.
Customer Service Representative
Tennessee Health Connections
Nashville, TN
2016 - 2018
- Assisted clients with healthcare-related questions, enrollment, and benefit information.
- Verified insurance coverage to confirm whether policies were still active.
- Directed clients to the correct department to request medical, dental, or medication cards.
- Processed applications and maintained confidential client information.
- Provided bilingual customer support in English and Spanish.
- Helped clients understand next steps and connected them with the proper resources.
Education
High School Diploma - Equivalent
LaVergne High School
La Vergne, TN05.2012
Skills
- Bilingual: English and Spanish
- Customer Service
- Phone and Email Communication
- Scheduling and Coordination
- Filing and Document Management
- Insurance Verification
- Tax and Insurance Paperwork
- Audits and Document Review
- Organization and Time Management
- Data entry
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
High School Diploma - Equivalent
LaVergne High School
Administrative Assistant
Family Construction Business
2018 - 01.2026
Dispatcher / Logistics Coordinator
BNC CARGO
2020 - 2021
Administrative / Customer Service Assistant
United Solutions LLC
2018 - 2020
Customer Service Representative
Tennessee Health Connections
2016 - 2018