Jennifer Sherrell
Murfreesboro
Summary
Dynamic Fulfillment Solutions Specialist at Regions Bank with expertise in customer care and fraud detection strategies. Proven track record in optimizing operations and enhancing client satisfaction. Skilled in reporting and documentation, I excel in fast-paced environments, ensuring compliance and quality assurance while driving continuous improvement initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fulfillment Solutions Specialist
Regions Bank
03.2024 - Current
- Providing support to New and existing customers assisting with financial needs and goals.
- Opening New Accounts
- Submitting applications per customer request not limited to but including Credit Cards, Loans, lines of Credit.
- Assist with fraud monitoring and technical issues.
Lead Outbound Freight
WIRELESS CUSTOMER SOLUTIONS / ASURION
Smyrna
04.2009 - 05.2022
- Handled domestic and international shipments.
- Collaborated with multiple carriers daily.
- Handled tight deadlines in a fast-paced atmosphere.
- Guided team meetings.
- Submitted daily reports on team success.
- Tracked production, shipments, and end-of-day numbers.
Dental Assistant | Front Office Assistant
DDS., BETH KEEN
Murfreesboro
01.2006 - 03.2009
Managed front office administration, ensuring seamless daily operations.
- Answered phones and scheduled appointments to optimize patient flow.
- Updated patient records to maintain accurate and current information.
- Conducted provider verification and confirmed provider coverage for patient services.
Education
Diploma - General office and Advanced office training, including but not limited to basic book keeping, Data Entry, Filing, Record keeping
Holloway High School
Murfreesboro, TNSkills
- Best practices and continuous improvement
- Reporting and documentation
- Customer care and support
- Vendor relationship management
- Scheduling and filing
- Payment processing and invoicing
- Administrative support and data entry
- Microsoft Excel and Word proficiency
- Strong typing skills
- Shipping and receiving operations
- Quality assurance and compliance
- Analytics and metrics evaluation
- Regulatory guidelines adherence
- Fraud detection strategies
Related Experience
DDS., BETH KEEN, Dental Assistant | Front Office Assistant, Murfreesboro, TN, Handled scheduling of appointments and filed records for new and existing customers, contacted providers to confirm patient's insurance coverage.
Rewards Accolades
- As Team lead, received multiple team awards for production, creating and setup of new projects and fulfillment lines.
- Received individual accolades for leadership, cross training and working cross functionally with other departments.
- Received individual accolades for stepping into the supervisor role when asked to.
- Customer Service recognition for ranking number three out of top one hundred for customer surveys as well as receiving customer survey recognition multiple times in top one hundred of customer service representatives.
Accomplishments
- Received scholarship for a one week business course at Belmont University Senior year.
- Received multiple recognitions during my time with Asurion. Multiple individual star awards among all departments.
- Team received multiple rewards among multiple departments.
- Received multiple Leadership recognitions from peers.
Certification
Domestic and International shipments of products containing Lithium Ion Batteries.
Domestic and International shipments of Lithium Ion Batteries external shipments.
Usage of Industrial/warehouse compacters.
Required certification of Hazmat waste/disposal.
Timeline
Fulfillment Solutions Specialist
Regions Bank
03.2024 - Current
Lead Outbound Freight
WIRELESS CUSTOMER SOLUTIONS / ASURION
04.2009 - 05.2022
Dental Assistant | Front Office Assistant
DDS., BETH KEEN
01.2006 - 03.2009
Diploma - General office and Advanced office training, including but not limited to basic book keeping, Data Entry, Filing, Record keeping
Holloway High School