Jennifer Smith
Thorn Hill
Summary
Results-driven Assistant Manager with expertise in scheduling, staff training, and customer service management. Proven ability to enhance daily operations and team coordination, ensuring exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Norris Landing Marina
Tazewell
04.2020 - Current
- Assisted in managing daily operations and team activities.
- Provided support in scheduling staff shifts and coordinating tasks.
- Coordinated training sessions for new staff members on policies.
- Supported customer service initiatives by addressing client inquiries.
- Managed customer service inquiries and complaints in a timely manner.
Part Owner
Knox Bar School
Knoxville
07.2017 - Current
- Managed office supplies and inventory, ensuring availability and organization.
- Supervised front desk staff, fostering a positive customer service experience.
- Developed event timelines to ensure smooth execution of all activities.
- Conducted post-event evaluations to gather feedback and improve future planning.
- Oversaw on-site operations, ensuring adherence to safety regulations and protocols.
Education
Cosmotology License - Cosmetology
Columbus Technical College
Columbus, GA05-2005
Skills
- Scheduling
- Staff training
- Customer service management
- Inventory control
- Event planning
- Effective communication
- Problem solving
- Time management
- Customer relations
- Multitasking and organization
Timeline
Assistant Manager
Norris Landing Marina
04.2020 - Current
Part Owner
Knox Bar School
07.2017 - Current
Cosmotology License - Cosmetology
Columbus Technical College