Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Stafford

Cumberland Furnace

Summary

In customer Service:

Results-driven professional with operations management experience. Proven ability in accurate record keeping, critical thinking, and customer service excellence. Ready to leverage expertise in managing business and household operations for impactful contributions.

As a Forensic Scientist:

Detail-oriented toxicology expert with over 15 years of experience in forensic analysis. Skilled in maintaining accurate records and implementing quality control measures. Committed to enhancing investigation outcomes through critical thinking and meticulous documentation.

As a Business Owner:

Dependable co-owner/operator with a strong focus on customer service and operational efficiency. Known for managing daily business activities and developing financial strategies. Aiming to utilize leadership skills to drive organizational success.

Overview

2027
2027
years of professional experience

Work History

Home Schooling Homemaker

At Home
Springfield, IL
07.2017 - Current
  • Developed and maintained efficient household management.
  • Coordinated family schedules, ensuring timely completion of activities and appointments.
  • Implemented financial strategies to effectively manage household expenses and resources.
  • Established routines for meal planning, grocery shopping, laundry completion, and cleaning of home.
  • Homeschooling including researching and implementing curriculum, daily teaching of age appropriate school studies, and accurate record keeping of grades.

Co-Owner/Operator

Presidential Coins, Currency, Gold, and Silver
1316 S. MacArthur Blvd. Springfield, Il
10.2010 - Current

Online Business which has continually operated from October 2010 to present. Actual Physical Store location operated from 2013 to 2022.

  • Oversaw daily operations of buying and selling collectable coins, currency, and precious metals.
  • Personalized estate advisement in regards to both purchasing and selling of precious metal assets to satisfy customer needs.
  • Maintained accurate financial records to meet all legal requirements.
  • Photographing, advertising, and listing inventory online.

Forensic Scientist III (Toxicology)

Illinois State Police Crime Lab
2060 Hill Meadows Drive, Springfield, Illinois
07.2002 - 06.2017
  • Received evidence into my custody and maintained that evidence throughout its time in laboratory.
  • Analyzed evidence using advanced forensic toxicology techniques to support investigations of driving under the influence, coroner's work, and probation violations.
  • Produced high quality, well documented case files to reflect accurate analysis and results.
  • Completed yearly proficiency testing to maintain laboratory certifications in alcohol and drug analysis.
  • Produced well documented case files to reflect accurate analysis and results.
  • Assisted in development and implementation of quality control measures to ensure accuracy of forensic analyses when needed.
  • Assisted in development of procedures to identify and quantify drugs that were new.
  • Participated in ongoing professional training to stay current with advances in forensic technology and best practices within the field.
  • Provided expert testimony when needed on criminal cases..

Veterinary Technician

Northside Vet Clinic
1100 N. Webster, Taylorville, Il
12.2001 - 06.2002

The above dates reflect my full time employment. I also worked part time intermittently as needed until approximately 2015.

  • Administered medications, ensuring compliance with veterinary protocols.
  • Assisted in surgical procedures, providing support to veterinarian during operations.
  • Accurately recorded medical histories and observations of patients.
  • Managed laboratory tests, including blood work and urinalysis, ensuring timely results for diagnostics.
  • Monitored post operative surgical patients to detect complications for prompt intervention.

Customer Service Technician

AT&T (formerly Cingular Wireless)
5020 Ash Grove Rd. Springfield Illinois
06.2001 - 12.2001
  • Diagnosed and resolved technical issues for customers, ensuring satisfaction with service products.
  • Implemented process improvements that streamlined service operations and reduced customer wait times.
  • Conducted troubleshooting of telecommunications equipment/

Volatile Organics Chemist

TMI Analytical Services
2110 N. Republic Street
08.1999 - 11.2001
  • Conducted analyses of volatile organics in conjunction with leaking underground storage tanks to ensure compliance with industry standards.
  • Managed multiple projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Developed and optimized standard operating procedures to improve accuracy and efficiency of laboratory analysis
  • Implemented quality control measures to enhance product reliability and consistency.

Shopko

Assistant Manager
3030 Wabash Ave., Springfield, IL
01.1998 - 08.1999
  • Worked well as a leader in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Responsible for Scheduling of all employees

Frame Shop Manager

Hobby Lobby Retail Stores
1987 Wabash Ave. Springfield, Il

Employed approximately 1999

  • Managed daily operations, ensuring efficient workflow and high-quality service delivery.
  • Trained staff on framing techniques and customer service best practices.
  • Oversaw inventory management, maintaining optimal stock levels for production needs.

Certified Framer/ OrderingSpecialist

Jeffery Alans
1602 Wabash Ave., Springfield, Illinois

Employed from approximately 1996-1998

Framer Dutie

  • Assisted Customers in choosing materials that complemented artwork and fit their design style.
  • Enhanced overall efficiency by accurately measuring and cutting materials for framing projects.
  • Consistently met deadlines on multiple concurrent projects through effective time management skills and prioritization abilities.

When I was promoted to Ordering Specialist my duties included:

  • Coordinated with suppliers to manage inventory levels effectively.
  • Monitored stock levels and identified reorder needs to prevent shortages.

Certified Framer

Michael's Arts & Crafts Store
3119.S. Veteran's Parkway

Employed in approximately 1995 full time and received my certification. Then re-employed on part time basis in 1999-2000.

  • Assembled custom frames using various tools and materials to meet customer specifications.
  • Assisted customers in selecting framing options, providing expert advice on design and materials.
  • Maintained a clean and organized workspace to enhance safety and efficiency during production tasks.

Education

Bachelor of Science -

University of Illinois At Springfield
08-1999

Associate of Arts -

Springfield College in Illinois
05-1996

Skills

  • Operations management
  • Accurate record keeping
  • Proficiency in Microsoft Programs
  • Toxicology expertise
  • Customer service
  • Critical thinking
  • Call center experience
  • Data collection
  • Dependable

Timeline

Home Schooling Homemaker

At Home
07.2017 - Current

Co-Owner/Operator

Presidential Coins, Currency, Gold, and Silver
10.2010 - Current

Forensic Scientist III (Toxicology)

Illinois State Police Crime Lab
07.2002 - 06.2017

Veterinary Technician

Northside Vet Clinic
12.2001 - 06.2002

Customer Service Technician

AT&T (formerly Cingular Wireless)
06.2001 - 12.2001

Volatile Organics Chemist

TMI Analytical Services
08.1999 - 11.2001

Shopko

Assistant Manager
01.1998 - 08.1999

Frame Shop Manager

Hobby Lobby Retail Stores

Certified Framer/ OrderingSpecialist

Jeffery Alans

Certified Framer

Michael's Arts & Crafts Store

Bachelor of Science -

University of Illinois At Springfield

Associate of Arts -

Springfield College in Illinois
Jennifer Stafford