Jennifer Talus
Chattanooga
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
8
8
years of professional experience
2002
2002
years of post-secondary education
Work History
Head Cashier
Food City
Chattanooga
03.2024 - Current
- Managed cash register operations and ensured accurate cash handling.
- Assisted customers with transactions and provided excellent service.
- Trained new cashiers on procedures and customer interaction techniques.
- Maintained a clean and organized checkout area for efficiency.
- Collaborated with team members to enhance store operations and service quality.
- Implemented promotional displays to attract customer attention at checkout.
- Handled customer inquiries and complaints with professionalism and care.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Oversaw daily cash reconciliation and resolved discrepancies promptly.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Dispatcher
Discount Plumbing
Daly City
01.2023 - 01.2024
- Coordinated service calls for plumbing repairs and installations.
- Managed schedules for technicians to optimize route efficiency.
- Utilized dispatch software to track service requests and technician locations.
- Communicated with customers regarding service times and technician assignments.
- Assisted in resolving customer inquiries and concerns related to services.
- Monitored inventory levels of plumbing supplies for timely restocking.
- Documented service call details for accurate record-keeping and reporting.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Dispatcher
Casey's moving and installation
San Francisco
01.2018 - 01.2023
- Coordinated service calls for plumbing repairs and installations.
- Managed schedules for technicians to optimize route efficiency.
- Utilized dispatch software to track service requests and technician locations.
- Communicated with customers regarding service times and technician assignments.
- Assisted in resolving customer inquiries and concerns related to services.
- Monitored inventory levels of plumbing supplies for timely restocking.
- Documented service call details for accurate record-keeping and reporting.
- Collaborated with team members to improve dispatch processes and workflows.
- Assigned drivers to appropriate routes based on customer needs.
Education
Thornton High School
Daly City , CASkills
- Cash handling
- Customer service
- Point of sale management
- Transaction processing
- Inventory monitoring
- Schedule management
- Team collaboration
- Service coordination
- Employee training
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
Timeline
Head Cashier
Food City
03.2024 - Current
Dispatcher
Discount Plumbing
01.2023 - 01.2024
Dispatcher
Casey's moving and installation
01.2018 - 01.2023
Thornton High School