Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Tonjes

Gallatin

Summary

Dynamic professional with extensive customer service experience, excelling in conflict resolution and organizational skills. Proven ability to enhance guest satisfaction and streamline operations. Adept in caregiving, with a strong background in ensuring high-quality support and safety for clients and patients.

Overview

11
11
years of professional experience

Work History

Caretaker

Caretaker
11.2020 - Current
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Remained alert to problems or health issues of clients and competently responded.
  • Trained and mentored new staff on cleaning and safety protocols.

Front Desk Assistant Supervisor

Coronado Beach Resort/Grand Pacific Resorts
05.2018 - 06.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Handled payment and bill processing
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Monitored staff performance and provided feedback and guidance.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

CNA

Scripps Mercy Hospital San Diego
05.2015 - 05.2018
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Documented patient information and care activities in electronic health record.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered high-quality care to trauma patients in hospital facility.

CNA

The Gardens Rehab & Care Center
12.2014 - 11.2015
  • Responded quickly and calmly in emergency situations.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

High School Diploma -

Zeeland High School
Zeeland

Skills

  • Extensive Customer Service Skills
  • Conflict Resolution
  • Hospitality
  • Time management
  • Organizational Skills
  • Phone Etiquette
  • Administrative Skills
  • Event Coordination
  • Multi-Line Phone System
  • Caregiving
  • Microsoft Word
  • Excel

Timeline

Caretaker

Caretaker
11.2020 - Current

Front Desk Assistant Supervisor

Coronado Beach Resort/Grand Pacific Resorts
05.2018 - 06.2020

CNA

Scripps Mercy Hospital San Diego
05.2015 - 05.2018

CNA

The Gardens Rehab & Care Center
12.2014 - 11.2015

High School Diploma -

Zeeland High School

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Jennifer Tonjes