Jennifer Walker
Cookeville
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Shift Manager
Advanced Auto Parts
Cookeville
02.2025 - Current
- Assisted customers with product selection and provided technical advice.
- Managed inventory levels and organized stock for prompt customer service.
- Resolved customer complaints by offering solutions and ensuring satisfaction.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Enforced safety standards throughout the store including proper use of equipment.
- Directed and led employees and team members on effective operations, methods and procedures.
- Mentored newly hired staff in upselling techniques to improve sales.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front Desk Receptionist
Legacy inn
Cookeville
10.2020 - 06.2023
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Managed phone calls and directed inquiries to appropriate departments efficiently.
- Maintained accurate records of reservations and guest information in the system.
- Coordinated with housekeeping staff to ensure room readiness for incoming guests.
- Handled guest complaints and resolved issues promptly with professionalism.
Crew Member, Cook & Delivery Driver
Pizza Hut
Cookeville
02.2013 - 03.2015
- Prepared and cooked menu items following standardized recipes and safety guidelines.
- Ensured that all meals were prepared in a timely manner according to customer's preferences.
- Communicated effectively with co-workers regarding any changes or issues with orders.
Crew Leader
Huddle House-Baxter, TN
Baxter
02.2009 - 09.2013
- Supervision and training all employees, customer service, opening and closing duties, food preparation, housekeeping of work area, cash handling, keyholder
- Supervised daily operations of restaurant staff and ensured efficient workflow.
- Trained new crew members on service standards and food safety protocols.
- Monitored food preparation areas for cleanliness and compliance with health regulations.
Sales Representative
Interstate Subscription Services
San Antonio
02.2007 - 09.2007
- Engaged customers through friendly door-to-door interactions.
- Presented product information clearly and effectively to potential buyers.
- Adapted sales pitches based on customer needs and expectations.
- Participated in team meetings to discuss performance results and strategies for improvement.
- Convinced clients to purchase products or services by following persuasive script.
- Collaborated with other members of sales team to reach targets.
- Taught and trained new sales personnel on customer service and sales.
- Provided detailed information about the products being sold.
- Collaborated with team members to strategize sales approaches.
Education
GED -
Cookeville High School
Cookeville, TN 01.2000 - 05.2005
Skills
- Microsoft Word
- Excel
- Customer service
- Sales pitch
- Shift management
- Inventory control
- Food safety
- Inventory management
- Team supervision
- Cash handling
- Conflict resolution
- Employee training
- Time management
- Sales techniques
- Sales strategies
- Opening and closing procedures
References
- Crystal Holman , Holman trucking LLC, Executive Director, 931-239-0525
- Beth Henley, R.L.R. Executive Director, 931-255-2682
- Becky Clark, CEO, Medical Supply Services, 931-260-9782
Volunteer Experience
Girl Scout troop 492 completed 6 years of community service projects and being awarded The Silver and Gold Awards
This Is Living Ministries, Cookeville, TN, 2023, Nikki Payne, Program Director, 931-644-0797
Timeline
Shift Manager
Advanced Auto Parts
02.2025 - Current
Front Desk Receptionist
Legacy inn
10.2020 - 06.2023
Crew Member, Cook & Delivery Driver
Pizza Hut
02.2013 - 03.2015
Crew Leader
Huddle House-Baxter, TN
02.2009 - 09.2013
Sales Representative
Interstate Subscription Services
02.2007 - 09.2007
GED -
Cookeville High School
01.2000 - 05.2005