Jennifer Weir
Soddy Daisy
Summary
Dynamic System Operations Manager III at Sodexo Healthcare with expertise in compliance documentation and employee relations. Proven track record in enhancing service quality and operational efficiency. Skilled in EPIC system management and training staff, fostering a collaborative environment that drives performance and patient satisfaction.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
System Operations Manager III
Sodexo Healthcare
Chattanooga
08.2024 - Current
- Managed cleaning procedures for 66 OR suites, ensuring adherence to terminal and cycle standards.
- Documented daily terminal and cycle cleaning logs for DNV/TJC compliance.
- Performed black light inspections to validate cleanliness of surgical environments.
- Operated Kronos payroll system for accurate tracking of employee hours.
- Managed daily operations for healthcare facilities to ensure optimal service delivery.
- Implemented quality control measures to maintain high service standards.
- Trained and mentored staff on operational procedures and compliance regulations.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
Business Office Associate III
Riverside Regional Medical Center
Newport News
07.2023 - 09.2024
- Obtained CHAA certification to enhance professional qualifications.
- Conducted insurance verification for Medicare and Medicaid coverage.
- Utilized EPIC for accurate entry of patient insurance, billing, and payment data.
- Prepared paperwork and coordinated appointment confirmations to expedite check-in process.
- Collected registration forms, insurance cards, and co-pays for efficient patient preparation.
- Resolved patient issues through investigation and triage, ensuring satisfactory experiences.
- Demonstrated exceptional customer service to maintain a welcoming environment for patients.
- Managed imaging procedures including CT, ultrasound, and MRI effectively.
Network Human Resource Manager
Compass One Healthcare
Cooperstown
05.2022 - 07.2023
- Promoted within company due to demonstrated leadership and effectiveness.
- Managed team of professionals, overseeing recruitment, training, and performance evaluations.
- Led employee relations initiatives, effectively resolving conflicts and promoting collaboration.
- Conducted training sessions on diversity and inclusion to enhance workplace respect.
- Facilitated interviewing, hiring, and termination processes to ensure effective staffing.
- Utilized ICIMS for applicant tracking and recruitment management.
- Represented company at job fairs to attract top talent.
- Maintained position control summary for efficient workforce management.
Operations Manager
Compass One Healthcare
Cooperstown
03.2022 - 05.2022
- Conducted performance evaluations and coaching for 60+ employees to enhance productivity.
- Managed phone communications, ensuring efficient information dissemination and call transfers.
- Regularly inspected patient floors to identify and rectify unsafe practices.
- Utilized staffing metrics for accurate allocation of workforce resources.
- Trained staff on Compass One Standards to elevate service quality.
- Oversaw training and mentoring initiatives to improve operational effectiveness.
- Implemented safety and security KPIs through training on protocols and best practices.
- Maintained key boxes for student housing and on-call accommodations, ensuring accessibility.
Administration Assistant
Bassett Healthcare Network
Cooperstown
03.2020 - 03.2022
- Provided efficient administrative support to executives and staff members.
- Organized and maintained filing systems to optimize office efficiency.
- Scheduled meetings, handled correspondence, and managed office supplies.
- Upheld and organized databases, assisted with event planning, and coordinated travel arrangements.
- Coordinated bookkeeping activities such as invoicing and accounts payable in QuickBooks and Lawson.
- Oversaw scheduling, PTO requests and all LOA, FMLA.
- Payroll for 75+ staff all over the Bassett Network.
- Ordering with the INFOR system.
- Ordering all uniforms and gear needed for the Security team and the Security dogs.
- Scheduling all soon meetings
- Assisted with all administrative management tasks.
- Managed key boxes for all student housing and on call housing.
- Scanned all the documents and entered them into the shares records management system.
Patient Business Service Specialist
Bassett Healthcare Network
Cooperstown
04.2019 - 03.2020
- Collaborated with insurance providers to ensure accurate billing and claims processing.
- Conducted financial counseling sessions to assist patients with payment options and financial assistance programs.
- Called the patient to confirm the appointment and prepared paperwork ahead of time to speed up the check-in process.
- Collected forms, insurance cards, and co-pays to speed up the registration process and prepare the patient for their appointment.
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
- Investigated, triaged, and resolved patient issues to ensure a positive patient experience during their visit.
- CHAA Certification
- Aided patients in completing check-in and payment forms.
- Entered accurate patient insurance, billing, and payment information in EPIC.
- Cleaned up workQueues of errors.
Patient Business Service Representative
Bassett Healthcare Network
Cooperstown
02.2019 - 05.2019
- CHAA Certification and promotion to Patient Business Service Specialist.
Management
Pizza Hut
Cooperstown
09.1994 - 09.2009
- Conducted performance evaluations and delivered feedback to enhance team performance.
- Collaborated with cross-functional teams to meet deadlines and achieve company objectives.
- Developed and executed strategic plans that drove business growth and improved efficiency.
- Oversaw daily operations for a team of 30+ employees, ensuring high productivity levels.
- Implemented employee training programs, resulting in enhanced service quality.
- Led a team of over 30 staff members, achieving significant improvements in efficiency and customer satisfaction.
- Coordinated daily operations alongside staff to maintain workflow continuity.
Education
Associate of Arts - Business Administration And Management
Utica School of Commerce
Oneonta, NY05.2003
Some College (No Degree) - Business Administration
Ashford University
San Diego, CASkills
- Recruitment and onboarding
- Employee relations and performance management
- Training and compliance
- Revenue cycle management
- EPIC system knowledge
- Hospital billing expertise
- Data entry and payroll administration
- Compliance documentation
- Effective communication
Certification
FEMA Certification-10/2023
CHAA Certification-04/25
CHAA Certification-04/25
LANGUAGES
English — Native
Timeline
System Operations Manager III
Sodexo Healthcare
08.2024 - Current
Business Office Associate III
Riverside Regional Medical Center
07.2023 - 09.2024
Network Human Resource Manager
Compass One Healthcare
05.2022 - 07.2023
Operations Manager
Compass One Healthcare
03.2022 - 05.2022
Administration Assistant
Bassett Healthcare Network
03.2020 - 03.2022
Patient Business Service Specialist
Bassett Healthcare Network
04.2019 - 03.2020
Patient Business Service Representative
Bassett Healthcare Network
02.2019 - 05.2019
Management
Pizza Hut
09.1994 - 09.2009
Associate of Arts - Business Administration And Management
Utica School of Commerce
Some College (No Degree) - Business Administration
Ashford University