JENNIFER WILSON
Progressive Directions, Inc
Clarksville
2
Languages
27
years of professional experience
Qualified Optician bringing more than 20 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Able to build strong relationships, satisfy needs and handle high-volume workloads in fast-paced office environments. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Reliable employee with good cleaning, time management and restocking abilities. Dedicated to completing work on-time and going above and beyond with each activity.
Work History
Front desk/Reception
5 Months- Welcomed clients and customers to create a positive first impression.
- Responded to phone inquiries and scheduled appointments.
- Provided exceptional customer service to diverse populations of students, parents, staff members, and visitors at the front desk reception area.
- Provided exceptional customer service at front desk reception when needed, contributing to positive clinic reputation.
- Provided exceptional customer service at both front desk reception and specimen collection areas while interacting with diverse populations of patients, caregivers, and medical professionals.
Licensed Dispensing Optician
4 Years 11 Months- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
ABO/NCLE Certified Apprentice Dispensing Optician
1 Year 7 Months- Developed functional solutions that achieved cost-savings across multiple areas.
- Enhanced customer satisfaction through creative problem-solving strategies.
- Collaborated with others to discuss new Optical sales opportunities.
- Coordinated schedule building and conducted customer satisfaction surveys.
- Streamlined operations and workflow, negotiating competitive vendor contracts to improve profit margins.
- Handled all delegated tasks, including schedule building and customer satisfaction surveys.
- Achieved cost-savings by developing functional solutions to various problems.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Attended departmental meetings, providing feedback to enhance future performance.
- Earned reputation for good attendance and hard work.
ABO Certified Optician and Contact Lens Associate
2 Years 11 Months- My job responsibilities at VUMC started off as an Optician in the Optical shop and evolved to heading up the contact lens ordering department.
- Ensured optimal frame fit for customers by skillfully bending and shaping materials with tools and heat.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Conducted precise facial measurements to determine suitable eyewear specifications for clients.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Serviced and modified frames to enhance comfort and fit for individual customer needs.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Enhanced customer satisfaction through innovative problem-solving.
- Achieved cost savings by implementing effective solutions for various challenges.
- Improved operations by working with team members and customers to find workable solutions.
- Received recognition from management for delivering exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended departmental meetings, providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
ABO Certified Optician
8 Years 3 Months- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Facilitated client frame selection to enhance comfort and style. and walked through lens options.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Repaired and adjusted frames to meet customer needs.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Improved customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to all kinds of problems.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended departmental meetings, providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
Bill Collector
9 Months- Interfaced with customers to bring accounts current with suitable repayment plans.
- Minimized loss by negotiating payment terms directly with clients, consistently achieving 50% recovery rate.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
- Oversaw disputes resolution and reconciliation for client accounts.
- Partnered with cash application team and credit manager on timely and accurate posting of remittances.
- Routinely contacted account holders with balances past due to resolve delinquencies.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Non-certified Optician
4 Years- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Managed client frame selection processes and walked through lens options.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Repaired and adjusted frames to meet customer needs.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
Stocker
3 Years 4 Months- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Removed debris from aisles to avoid blocking customers or adding any safety concerns.
- Palletized merchandise for easy movement to sales floor locations.
- Assisted customers by locating items and moving heavy purchases to vehicles.
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
- Updated signage to reflect new pricing or temporary promotional strategies.
- Blocked and faced all products on shelves and displays to meet company policies.
- Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
- Properly disposed of debris and box packaging.
- Noted current product inventory levels to support completion of order requests and audits.
- Stocked and rotated products, supplies and paper goods.
- Greeted customers and retrieved products requested.
- Monitored the work space to ensure that it was neat, orderly and safe.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Checked shelves to ensure adequate stock.
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
- Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Education
High School Diploma
Some College (No Degree)
Certificate - Opticianry
Certificate - Contact Lenses
L.D.O - Opticianry
Skills
I have excellent customer service skills that have been used for over 30 years
Sales related positions for over 25 years now.
Verifying prescriptions
Conducting fittings
Selecting frames
Problem resolution
Team management
Business operations
Relationship development
Supervision
Operational improvement
Electronic Health Records Systems
Operational Requirements
Educate Clients
Patient Medical Histories
Lens Prescription
Licensed Dispensing Optician
Schedule Coordination
Payment processing
Customer service understanding
Cash Handling
Documentation abilities
Appointment Scheduling
Telephone and front desk reception
LANGUAGES
American Sign Language
Limited Working
Timeline
Front desk/Reception
Progressive Directions, Inc
01.2026 - 06.2026Read More
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04.2007 - 01.2008Read More
Non-certified Optician
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04.2003 - 04.2007Read More
Stocker
Walmart
12.1999 - 04.2003Read More
American Board of Opticianry Practical Examination
L.D.O from Opticianry
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National Contact Lens Examiners
Certificate from Contact Lenses
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American Board of Opticianry
Certificate from Opticianry
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Emporia State University
Some College (No Degree)
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Shawnee Mission South High School
High School Diploma
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