Jennifer Ferguson
Cookeville
Summary
Accomplished manager and customer service professional with over two decades of diverse experience in transportation, postal services, and retail management. Demonstrates exceptional organizational and time management skills, ensuring timely deliveries and enhanced customer satisfaction.
Overview
26
26
years of professional experience
Work History
Long Haul Carrier
Independent Contractor With Daily Distribution
01.2002 - Current
- Transport medium within firm time constraints
- Maintain contact between carriers and businesses to confirm delivery was on time and going smoothly
- Ensure all products arrive on time, with correct amounts, and get separated as needed
- Assisted in loading and unloading products, ensuring proper handling and securing of newspapers.
Rural Mail Carrier
United States Post Office
01.2004 - 01.2021
- Company Overview: Post Office - Crossville, TN
- Load, sort, and deliver mail and packages according to assigned routes, ensuring accuracy and timelines
- Interact with customers professionally, answer questions about services, provide postal forms, and resolve delivery issues promptly
- Collect outgoing mail, process registered and insured mail, and obtain necessary signatures.
- Maintains logs to monitor delivery rates and vehicle maintenance scheduling.
Assistant Manager
Citgo
01.2000 - 01.2004
- Company Overview: Cookeville, TN
- Managed daily operations of the gas station including staff scheduling, inventory management, and customer service
- Implemented safety protocols to ensure compliance with industry regulations
- Assisted the Gas Station Manager in overseeing day-to-day operations
- Handled customer inquiries and resolved complaints in a timely manner
- Managed inventory levels and placed orders with suppliers as needed
- Prepared and dropped off bank deposits
- Filled out daily reports
- Prepared and maintained quality of food served
Education
GED -
Putnam County Adult Highschool
Cookeville, TN01-1993
Skills
- Organizational skills
- Time management
- Attention to detail
- Integrity and respect for confidentiality and privacy
- Good communication, interpersonal, and customer service skills
- Workload management
Timeline
Rural Mail Carrier
United States Post Office
01.2004 - 01.2021
Long Haul Carrier
Independent Contractor With Daily Distribution
01.2002 - Current
Assistant Manager
Citgo
01.2000 - 01.2004
GED -
Putnam County Adult Highschool