Jenny Boyer
Homeowner's Association Director
Knoxville
Summary
Results-driven manager with extensive experience in portfolio, restaurant, and brand oversight. Proven ability to lead diverse teams and implement impactful solutions. Known for coaching approach, team building, strong adaptability, and ensuring alignment with business objectives.
Overview
32
32
years of professional experience
Work History
Portfolio Director
HPC Management Group
09.2024 - Current
- Assessed liability risks and managed compliance with local, state, and federal law.
- Established and maintained relationships and financial records with third party vendors.
- Mediated conflict resolution with homeowners amongst 15 communities over contractual disputes.
Portfolio Manager
Cusick Community Management
02.2019 - 07.2024
- Oversaw 18 communities doing financials, community relations, architectural requests, board meetings, hearings, and inspections.
- Authored legal Rules and Regulations documents for communities.
- Improved company public relations through creative solutions, introducing integrative applications, and implementing new community initiatives.
Senior Event Coordinator
Creative Events Charlotte
10.2015 - 09.2024
- Created tailored events for clients meeting financial, creative, and venue-specific needs.
- Led teams of 10 employees for construction, set-up, running, and breakdown of events.
- Supervised warehouse operations, safety efforts, and maintained quality of stock.
Store Manager
Starbucks
07.2011 - 03.2019
- Hired, trained, and coached 50+ staff members on customer service skills, proper food and drink preparation, safe food handling, and product knowledge.
- Maintained an employee retention rate 25% higher than company standard through expansive training programs, performance reviews, and coaching.
- Improved customer care reviews by 30% satisfaction by focusing on exceptional delivery of product and service.
Sales Manager and Journalist
Clutch Auto Mag
05.2011 - 04.2012
- Closed advertisement, sponsorship, and partnership sales.
- Analyzed market trends to identify notable figures, locations, and topics for magazine publication.
- Authored and photographed 13 featured articles.
Grand Opening Coordinator and Marketing Director
Chick-fil-A
07.1994 - 03.2001
- Led the on-time opening of 12 new stores while overseeing a team of 5 employees.
- Developed synchronized marketing campaigns across multiple cities to advertise grand opening special events for stores.
- Created the standardized training program for the Charlotte region using corporate brand standards.
Education
Coursework - Psychology
University of North Carolina At Charlotte
Charlotte, NC 05.2001 -
Skills
Client relations
Data analytics
Marketing
Coaching and mentoring
Policy enforcement
Inventory control and record keeping
Conflict resolution
Writing and editing
Accomplishments
- Sold 22 contracts to new HOA's at Cusick in one year.
- Trained 300+ people in brand standards and safety regulations at Chick-fil-A.
- Achieved 11% sales growth in one year at Starbucks.
Timeline
Portfolio Director
HPC Management Group
09.2024 - Current
Portfolio Manager
Cusick Community Management
02.2019 - 07.2024
Senior Event Coordinator
Creative Events Charlotte
10.2015 - 09.2024
Store Manager
Starbucks
07.2011 - 03.2019
Sales Manager and Journalist
Clutch Auto Mag
05.2011 - 04.2012
Coursework - Psychology
University of North Carolina At Charlotte
05.2001 -
Grand Opening Coordinator and Marketing Director
Chick-fil-A
07.1994 - 03.2001