Jennifer Dillingham
Mount Juliet
Summary
Dynamic HR professional with extensive experience in project management and leadership development. Skilled in establishing Centers of Excellence and optimizing HR strategies, resulting in improved employee engagement and streamlined operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Senior Project Manager
The Kroger Co.
Nashville
04.2021 - Current
- Directed enterprise-wide talent management initiatives, delivering programs for over 400K employees.
- Established and scaled a Center of Excellence, standardizing talent practices across HR and business teams.
- Launched innovative career mapping tools and mentorship programs, and implemented AI learning and mobile-friendly solutions, enhancing employee engagement scores by 10% in 2024, and 8% mid-2025.
- Collaborated with vendors and senior leaders to deploy new HRIS, LMS, and AI solution systems, streamlining communication.
- Optimized HR strategies across the enterprise through effective program intake processes.
- Managed high-performing team, ensuring successful project execution through all life cycle phases.
- Guided direct reports on project management methodologies and tools for improved outcomes.
Manager - Training & Development
The Kroger Co.
Nashville
01.2017 - 04.2021
- Established and expanded the Training & Development department, developing training programs aligned with organizational goals, regulatory compliance, and employee needs for over 24,000 Kroger Health associates.
- Implemented LMS administration and instructional design projects, creating interactive eLearning, new hire training, reinforcement learning, competency assessments, leadership development, and performance management programs, enhancing compliance, performance, and reducing new-hire ramp-up time by 20% across the organization.
- Collaborated with business leaders to identify training priorities, define strategies, assess workforce needs, and refine training content for targeted programs, elevating engagement by 15%, and promotion readiness for future leaders.
- Supervised a team of 10+ employees, boosting retention through effective coaching and development initiatives, and facilitated workshops to enhance employee skills and engagement.
Lead HR Administrator
The Kroger Co.
Nashville
08.2015 - 01.2017
- Developed HR policies aligned with organizational objectives to enhance operational efficiency, and resolved employee inquiries about benefits, policies, and procedures promptly.
- Managed onboarding and orientation programs for new hires to ensure smooth transitions and coordinated training sessions to improve staff skills and ensure compliance with compliance regulations.
- Implemented recruitment strategies that attracted diverse talent for open positions, while maintaining confidentiality and accurate employee records in the HRIS.
- Supported performance management processes and facilitated employee engagement initiatives to strengthen workplace culture and morale.
Customer Service Lead
Western Express, Inc.
Nashville
02.2011 - 08.2015
- Directed customer service operations for over 100 client accounts, handling escalations, rate negotiations, and vendor relationships to ensure seamless service delivery.
- Supervised, trained, and onboarded new staff members, reducing service errors, and boosting overall customer satisfaction scores.
- Streamlined onboarding and training processes, cutting new hire training time by 30%, while enhancing team productivity and efficiency.
- Partnered with management to assess workforce needs, implement staffing strategies, and align resources with business goals.
Education
MBA - Human Resources Management
California Coast University
Santa Ana, CA11-2026
Bachelor of Science - Business Administration
Cumberland University
Lebanon, TN02-2014
Skills
- Project management
- Human resources
- Leadership development
- Talent management
- Strategic planning
- Change management
Certification
- ATD Talent Management Project Manager
- SHRM-CP
Accomplishments
- Delta Epsilon Tau Honor Society
References
References available upon request.
Timeline
HR Senior Project Manager
The Kroger Co.
04.2021 - Current
Manager - Training & Development
The Kroger Co.
01.2017 - 04.2021
Lead HR Administrator
The Kroger Co.
08.2015 - 01.2017
Customer Service Lead
Western Express, Inc.
02.2011 - 08.2015
MBA - Human Resources Management
California Coast University
Bachelor of Science - Business Administration
Cumberland University