Jenny Tinsley

• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• This was a remote job that required each text to be cross trained in two different states. As well as cross trained on different systems.
• All things listed above along with input or electronic prescriptions to be filled and mailed out to patients. For patient compliance, we pill packed in our facilities to better serve the patient.
• As well as Insurance verification for each patient.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Making schedules for the pharmacy tech staff.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Also traveled for Walgreens in 2 different states completing pharmacy buy out procedures. Adding the buy out pharmacy data, all medications to inventory. Accounting for all controlled substances.
• Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.

Supervised many pharmacy technicians and coordinated day-to-day assignments.

• Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
• Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
• Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
• Counted, measured, and compounded medications following standard procedures.
• Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
• Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
• Reviewed and verified customer information and insurance provider information.
• Collected co-payments or full payments from customers.
• Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
• Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
• Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
• Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
• Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
• Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
• Set up and modified patient profiles in all systems to include current information such as medications and insurance details.
• Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Coordinated verification and filling of more than 1,000independant daily prescriptions in high-volume independent pharmacy environment.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Set up and modified patient profiles to include current medications and insurance details.
• Managed opening and closing duties for pharmacy.
• Resolved third-party billing, computer system and customer service issues.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Developed and implemented improvements to pharmacy organization system.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.