JEREMY BECKNER
Nashville,TN
Summary
Entry-level IT Support professional with hands-on experience assisting enterprise IT teams, supporting end users, and troubleshooting hardware and software issues. Full-time Computer Information Technology (Networking) student at Nashville State Community College, currently completing coursework in Windows Operating Systems, Networking Fundamentals, and Unix/Linux. Actively pursuing CompTIA A+ and available for full-time IT Support or Help Desk roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Associate / IT Support Assistant
FedEx Freight
- Current
- Assisted IT staff in supporting 15–25 end users per shift.
- Assisted with software installation and updates on RFID handheld devices and equipment.
- Supported new software deployments on handheld devices.
- Assisted with ticket handling, documentation, and basic Active Directory user support.
Delivery Associate
Amazon
01.2023 - 12.2023
- Used GPS and handheld mobile devices to manage delivery routes and real-time updates.
- Maintained communication with dispatch to resolve delivery issues.
- Ensured accurate, timely, and safe deliveries while providing strong customer service.
- Reported device or application issues encountered during deliveries.
Warehouse / Customer Service Associate
Rooms To Go
01.2020 - 01.2023
- Maintained Excel and Access spreadsheets for inventory and reporting.
- Assisted with password resets and basic user access support.
- Used RF scanners and inventory systems to ensure order accuracy.
- Resolved customer and internal user issues in fast-paced environments.
Education
Computer Information Technology (Networking)
Nashville State Community College
Skills
- IT Support & Help Desk Operations
- Windows Operating Systems (In Progress)
- Active Directory (Basic user and account support)
- Hardware & Software Troubleshooting
- PC Assembly, Upgrades, and Maintenance
- Software Installation & System Updates
- Networking Fundamentals (In Progress – CCNA-level concepts)
- Unix/Linux Fundamentals (In Progress)
- Microsoft SQL (Beginner – database concepts and queries)
- Microsoft Office Suite (Excel & Access – Proficient; Word, Outlook)
- Ticket Handling & Technical Documentation
- RFID Handheld Devices & Mobile Equipment Support
Certification
CompTIA A+ — In Progress
Timeline
Delivery Associate
Amazon
01.2023 - 12.2023
Warehouse / Customer Service Associate
Rooms To Go
01.2020 - 01.2023
Operations Associate / IT Support Assistant
FedEx Freight
- Current
Computer Information Technology (Networking)
Nashville State Community College