Jeremy Cardoza
Murfreesboro
Summary
Dynamic Customer Service Manager with a proven track record at Hobby Lobby, excelling in team leadership and conflict resolution. Skilled in project management and CRM software, I effectively resolved customer issues, enhancing satisfaction levels and promoting store integrity. Passionate about delivering exceptional service and driving results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Franklin
05.2023 - Current
- As a Customer Service Manager, I maintain Hobby Lobby's cultural message as well as communicating with a diverse customer base.
- I coordinate directly with management to get projects done in a timely manner to promote the integrity of the store.
- Resolved customer inquiries and issues to maintain satisfaction levels.
Claims Specialist
State Farm
08.2022 - 05.2023
- As a Claims Specialist, I negotiated with all involved parties to arrange settlements for our clients on behalf of State Farm.
- Executed payment calculations and maintained accurate records.
- Reviewed insurance claims for accuracy and compliance with company policies.
Inside Sales Representative
Dell Technologies
Nashville
03.2021 - 07.2022
- Utilized CRM software to track sales activities and customer interactions.
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Education
Bachelor's degree - Marketing, Business Administration
Middle Tennessee State University
Murfreesboro, TN08-2017
Skills
- Customer service
- Team leadership
- Project management
- CRM software
- Conflict resolution
- Sales support
References
References available upon request.
Timeline
Customer Service Manager
Hobby Lobby
05.2023 - Current
Claims Specialist
State Farm
08.2022 - 05.2023
Inside Sales Representative
Dell Technologies
03.2021 - 07.2022
Bachelor's degree - Marketing, Business Administration
Middle Tennessee State University
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