Jeremy Dishman
Memphis
Summary
Dynamic Security Operations Manager with a proven track record at Inter-Con Security Systems Inc., excelling in security team management and incident response. Adept at fostering strong client relationships and enhancing safety protocols, I leverage my expertise in CCTV monitoring and communication to create secure environments and ensure operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
Raymond James Associates
Memphis
05.2024 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Reported safety hazards for remediation response.
- Enforced access control measures in accordance with established procedures.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Performed first aid and CPR when necessary during emergency situations.
Security Operations Manager
Inter-Con Security Systems Inc.
06.2023 - 04.2024
- Promoted a culture of safety and security awareness among all employees through targeted training, communication campaigns, and ongoing support initiatives.
- Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
- Analyzed trends in security threats to proactively address potential issues before they escalated.
- Enhanced overall facility safety by conducting regular audits of security equipment and systems.
- Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Conducted drills to keep security staff on alert and proficient with established plans.
Security Account Manager
GardaWorld Security
11.2018 - 05.2023
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
- Coordinated special events requiring additional personnel or equipment resources.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Area Security Supervisor
G4S Secure Solutions
04.2017 - 06.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Lead Security Officer
US Security Associates
06.2013 - 04.2017
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Assisted in the development of site-specific security plans, incorporating unique facility requirements and providing comprehensive protection measures.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Issued access cards to authorized personnel to monitor access points.
Security Officer
Guardsmark Security
02.2011 - 06.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
Coahoma County Jr/Sr High School
Clarksdale, MS05.2005
No Degree - Criminal Justice
Northwest Mississippi Community College
Senatobia, MSSkills
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Schedule Management
Security screening
CCTV experience
Security team management
CCTV Monitoring
General security
Daily incident reporting
Penetration Testing Coordination
Security policy development
Incident Response Management
Threat Intelligence Analysis
Identity and Access Management
Vulnerability Assessment
Certification
BLS Instructor(American Heart Association)
Timeline
Security Officer
Raymond James Associates
05.2024 - Current
Security Operations Manager
Inter-Con Security Systems Inc.
06.2023 - 04.2024
Security Account Manager
GardaWorld Security
11.2018 - 05.2023
Area Security Supervisor
G4S Secure Solutions
04.2017 - 06.2018
Lead Security Officer
US Security Associates
06.2013 - 04.2017
Security Officer
Guardsmark Security
02.2011 - 06.2013
High School Diploma -
Coahoma County Jr/Sr High School
No Degree - Criminal Justice
Northwest Mississippi Community College