Jeremy Heimbigner
Hixson
Summary
Dynamic Operations Experience Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Expertise in problem-solving, team collaboration, and effective communication.
Overview
4
4
years of professional experience
Work History
Operations Experience Manager
Home Depot
Chattanooga
03.2026 - Current
- Execute store standards and operational processes to optimize interconnected and order fulfillment experience while minimizing operational shrink
- Collaborated with departments to ensure seamless customer service.
- Resolved customer complaints with empathy and professionalism.
Customer Experience Manager
Home Depot
Chattanooga
09.2024 - 02.2026
- Resolved customer inquiries and issues, enhancing overall customer satisfaction.
- Analyzed customer feedback data to pinpoint specific areas for improvement in customer experience, leading to actionable insights.
- Trained staff on effective communication and customer service techniques, improving team interactions with customers.
Department Supervisor
Home Depot
Fort Oglethorpe
02.2022 - 09.2024
- Coordinated scheduling to optimize staffing during peak hours, enhancing service levels.
- Resolved customer inquiries and issues, contributing to overall satisfaction.
- Conducted performance evaluations and provided actionable feedback, supporting team development.
Skills
- Operational efficiency
- Data analysis
- Customer relationship management
- Staff training
- Conflict resolution
- Customer service
Timeline
Operations Experience Manager
Home Depot
03.2026 - Current
Customer Experience Manager
Home Depot
09.2024 - 02.2026
Department Supervisor
Home Depot
02.2022 - 09.2024