Jeremy Johnston
LaFollette
Summary
Performance-driven Certified Installation Technician. Pursuing a position where a technical background and a strong work ethic will be highly appreciated.
Overview
19
19
years of professional experience
Work History
Installation Technician
Comcast Inc.
09.2015 - Current
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries
- Collaborated with other workers and customers to resolve issues of deficient communications connections
- Repaired and updated equipment to conform to company-wide standards
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings
- Educated customers on effective use of security systems
- Explained how to properly use security systems so that customers were knowledgeable
- Communicated effectively with customers, answering questions and concerns regarding systems
- Installed, tested and serviced alarm and associated systems for residential customers
- Tech 360 Champion
- Launched tech 360 to my team when it became company wide
- Resolved on-site, technical and account problems and boosted customer ratings
- Maintained updated knowledge of all equipment, products and services to properly educate customers
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity
- Install, test, and troubleshoot fiber optic lines and devices related to EPON services
Boxer/Assembler
DeRoyal Industries
05.2015 - 09.2015
- Carefully packaged finished products and prepared for shipment
- Assembled surgical trays according to changing daily work orders and specific customer needs
CNC Machine Operator/CAD Developer
England Furniture Inc.
08.2006 - 01.2013
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Maintained tight tolerances with design specifications
- Adhered to high level of safety by following company rules and regulations to prevent injuries
- Input instructions for machine operations based on specifics of work orders
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues
- CAD developer for furniture pieces for CNC machines
Education
Bachelor of Science (B.S.) - Information Technology
Strayer University
Washington, DC03.2026
US - Mathematics Teacher Education
Lincoln Memorial University
05.2015
US - Education
Southeast Community And Technical College
05.2014
US - Associate's of Science
Southeast Community And Technical College
12.2005
High School Diploma - US
Cumberland Gap High School
05.2005
Skills
- Diagnostics and troubleshooting
- Excellent Customer Relations
- Excellent System repairs
- Excellent Communication
- Excellent Flexible and Adaptable
- Excellent Customer education
- Excellent Attention to Detail
- Excellent Organization and Time Management
- Excellent Critical Thinking
Timeline
Installation Technician
Comcast Inc.
09.2015 - Current
Boxer/Assembler
DeRoyal Industries
05.2015 - 09.2015
CNC Machine Operator/CAD Developer
England Furniture Inc.
08.2006 - 01.2013
US - Mathematics Teacher Education
Lincoln Memorial University
US - Education
Southeast Community And Technical College
US - Associate's of Science
Southeast Community And Technical College
High School Diploma - US
Cumberland Gap High School
Bachelor of Science (B.S.) - Information Technology
Strayer University
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