Jeremy Nico
Memphis
Summary
Experienced Supervisor that leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
Work History
Supervisor
United Ground Express
10.2021 - Current
- Monitored team performance, identifying areas for improvement and implementing targeted development plans.
- Coordinated daily flight schedules, optimizing resource allocation and minimizing delays.
- Evaluated agent performance through regular assessments, fostering a culture of accountability while promoting safety.
- Facilitated team briefings to discuss operational challenges and develop strategic solutions.
- Guided team in conflict resolution, promoting a positive work environment and teamwork.
- Conducted safety audits, ensuring compliance with regulatory standards and enhancing operational safety.
- Trained staff on new technologies, increasing proficiency and reducing downtime.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
- Provides coaching and direction to the station team to achieve operational goals.
- Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
Local Ramp Instructor
United Ground Express
07.2019 - 10.2021
- Delivered training sessions on ramp safety procedures and operational protocols.
- Coordinated On The Job training for new hires, ensuring effective skill acquisition.
- Evaluated training materials and updated content to enhance instructional relevance.
- Facilitated communication between ground staff and management for operational efficiency.
- Monitored performance of ramp agents, providing constructive feedback for improvement.
- Implemented best practices for equipment handling to minimize accidents.
Lead Cross-Utilized Agent
United Ground Express
10.2018 - 07.2019
- Managed daily operations while ensuring high standards of customer service and support.
- Greeting passengers and providing a seamless check-in and ticketing experience.
- Manage the daily operation to ensure all assigned tasks are complete efficiently and thoroughly.
- Maintained accurate inventory records for equipment and supplies, ensuring availability.
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies.
- Provide direction, instruction, and coaching to employees as needed.
- Work closely with station leadership to ensure employee assignments are followed and completed correctly.
- Maintain professional working relationships with fellow employees, supervisors, managers, other airline employees, and airport authorities.
- Ensure the operation functions in a safe, caring, dependable and efficient manner.
Cross Utilized Agent
United Ground Express
01.2018 - 09.2018
- Coordinated with team members to ensure timely and accurate baggage handling.
- Greeting passengers and providing a seamless check-in and ticketing experience.
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
- Ensure passenger information is processed accurately and flights are sent out on time.
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions.
- Read and interpret checked baggage tags, and cargo labels.
- Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift.
- Bend/stoop and crawl to move and stack/unstack cargo in aircraft.
- Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage.
- Cleaning of the interior of the aircraft, clean and service aircraft lavatories.
- Loading and unloading customer luggage and company materials on and off aircraft.
- Escorted passengers and special needs customers safely and courteously.
Education
High School Diploma -
Franklin Senior High School
Franklin, LA05-1996
No Degree - Accounting
Southern University And A&M College
Baton Rouge, LASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Strategic planning
- Operations management
- Analytical thinking
- Schedule development
- Inventory oversight
- Verbal and written communication
- Safety protocols
Timeline
Supervisor
United Ground Express
10.2021 - Current
Local Ramp Instructor
United Ground Express
07.2019 - 10.2021
Lead Cross-Utilized Agent
United Ground Express
10.2018 - 07.2019
Cross Utilized Agent
United Ground Express
01.2018 - 09.2018
High School Diploma -
Franklin Senior High School
No Degree - Accounting
Southern University And A&M College