Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Jeremy Randolph

Memphis

Work Preference

Desired Job Title

Operations ManagerHotel ManagerEnvironmental Services ManagerAssistant Unit DirectorBusiness Unit Director

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Memphis, TNAtlanta, GAChicago, ILNashville, TN
Open to relocation: Yes

Important To Me

Work-life balanceCompany CulturePersonal development programsCareer advancement401k matchHealthcare benefits

Summary

Results-driven operations manager with a strong track record of leading diverse teams in hospitality settings. Spearheaded initiatives that significantly improved service delivery and customer satisfaction, while maintaining adherence to budgetary constraints and operational standards.

Overview

15
15
years of professional experience

Work History

Hotel Operations Manager - Front Desk

Caesars Entertainment
Tunica
07.2025 - Current
  • Manages daily hotel operations to include front desk/valet/bellman stand, ensuring high standards for guest services
  • Coordinated front desk activities daily, enhancing efficiency of check-in and check-out processes
  • Supervises and trains hotel staff, ensuring adherence to company policies and procedures.
  • Coordinates with other departments (i.e. housekeeping, restaurant, bar, valet, etc.) to ensure smooth operations and guest satisfaction across the entire hotel
  • Developed strategies to elevate customer service levels across the hotel
  • Responds promptly to guests' requests while adhering to brand standards guidelines
  • Organized maintenance and housekeeping efforts, ensuring adherence to cleanliness standards.

Sr. Operations Manager - Parking Services

Regional One Health Medical Center
Memphis
10.2017 - 07.2025
  • Directed parking services (5 level garage/valet stands/shuttle bus services/security cars/paid parking lots) for major trauma hospital, improving operational effectiveness and building customer trust
  • Led a team of 1 Supervisor, 2 Leads, and 15-20 non-exempt associates, achieving high customer satisfaction scores
  • Implemented targeted solutions to address customer needs, fostering loyalty across hospital campus
  • Collaborated with Joint Commission to uphold safety standards across all parking services and reported findings in daily safety call meetings
  • Maintained budget through proactive maintenance on shuttles/security cars and managed o/t and scheduling to stay within allocated budget
  • Earned recognition for diversity and inclusion initiatives, developing one of the company’s most diverse teams

1st Shift - EVS Operations Manager

Saint Francis Hospital
Memphis
09.2011 - 10.2017
  • Directed a team of managers, supervisors, and front line EVS Techs in Environmental Services, emphasizing staff development and retention strategies.
  • Managed operations to maintain cleanliness and aesthetics of hospital environment, contributing to improved patient satisfaction
  • Project Management: proposed and spearheaded process improvements to Director, streamlining workflows and reducing turnaround times
  • Analyzed bed management (EPIC) turnaround times and generated reports to facilitate data-driven decision-making
  • Monitored inventory levels of cleaning supplies and scrubs, coordinating logistics for clean linen distribution to ensure operational efficiency
  • Attended Joint Commission meetings, HCAHPS meetings, hospital safety call meetings, departmental and offsite unit meetings, all in an effort to maintain EVS sanitation performance standards

Education

High School Diploma -

Watkins Overton High School of the Performing Arts
Memphis, TN
06-1993

Some College - Mass Communications/Journalism

Lemoyne-Owen College
Memphis, TN

Skills

  • Front Desk Operations
  • Guest Experience Management
  • Customer Relationship Management
  • Guest Satisfaction
  • Hospitality
  • Senior Operations Management
  • Budget control
  • KPIs/Metrics
  • Service Quality Metrics
  • Inventory Management
  • Inventory Control
  • Facility Operations
  • Escalation Management
  • Safety Compliance
  • HIPAA/OSHA/Joint Commission
  • Staff Development
  • Performance assessment
  • Conflict management
  • EPIC
  • Inventory Control

Timeline

Hotel Operations Manager - Front Desk

Caesars Entertainment
07.2025 - Current

Sr. Operations Manager - Parking Services

Regional One Health Medical Center
10.2017 - 07.2025

1st Shift - EVS Operations Manager

Saint Francis Hospital
09.2011 - 10.2017

High School Diploma -

Watkins Overton High School of the Performing Arts

Some College - Mass Communications/Journalism

Lemoyne-Owen College

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Jeremy Randolph