Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jeremy Sidle

Memphis

Summary

Dedicated Front Desk Supervisor with expertise in guest relations and team management. Proven ability to enhance customer satisfaction through effective problem-solving and staff training.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

Crestline Hotels
Memphis
10.2013 - 08.2025
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Resolved guest complaints swiftly, enhancing overall customer satisfaction levels.
  • Managed staff schedules and delegated tasks to optimize workflow efficiency.
  • Trained new employees on customer service protocols and hotel systems.
  • Monitored lobby area for safety and security, ensuring a welcoming environment.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Balanced hotel accounts at end of each shift.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.

Education

Associate of Arts - Culinary Arts/Hospitality MGMT

Southwest Tennessee Community College
Memphis, TN

Skills

  • Property management
  • Reservation systems
  • Guest relations
  • Account reconciliation
  • Front desk operations
  • Customer relationship management

Affiliations

  • Advisory Board Member- Bartlett TN Parks and Rec

Timeline

Front Desk Supervisor

Crestline Hotels
10.2013 - 08.2025

Associate of Arts - Culinary Arts/Hospitality MGMT

Southwest Tennessee Community College

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Jeremy Sidle