Jeri Springfield
Jackson
Summary
Detail-oriented and experienced program manager with 20 years of experience in non-profit management, social work, and insurance sales. Proven skills in case management, program development, and supervising staff. Proficient in Microsoft Office and Google Docs. Possesses a Bachelor of Professional Studies in Organizational Leadership/Psychology. Seeking a remote opportunity that utilizes my organizational and leadership skills.
Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
Family Heritage Foundation
Jackson
08.2024 - Current
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Prospected and generated leads through various channels such as referrals, networking events, and cold calling
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
Self Employed
A&J Transport LLC
Jackson
04.2024 - Current
- Owner. Developed business plan. Completed application process for FMCS and TN to start LLC.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
POH Program Manager
The Salvation Army
Jackson
04.2022 - 03.2024
- Supervised operations and staff, submitted State reports and request for program funding, planned and organized community events for Family First grant for 8 counties in West TN
- Coordinated program initiatives to support community outreach efforts.
- Managed budgets and resources for multiple programs across 8 counties.
- Facilitated meetings with stakeholders to align program goals with organizational mission.
Private Consultant
Salvation Army Jackson Corp
Jackson
06.2021 - 04.2022
- Connect community resources with 2 Gen Families as assigned by Corp officer
- Developed strategic plans for community outreach initiatives and programs.
- Conducted needs assessments to identify community support requirements.
Career Specialist
Mid Cumberland Human Resource Agency
Nashville
02.2021 - 06.2021
- Enroll and case manage clients in State WIOA program for continuing education and job training
- Assisted clients in developing personalized career plans and identifying job opportunities.
- Conducted assessments to evaluate client skills and job readiness for employment.
Community Resource Coordinator
Regional Inter-Faith Association
09.2019 - 02.2021
- Provided case management for unhoused with resources creating an opportunity for life sustainability
- Coordinated community outreach programs to enhance resource accessibility and engagement.
- Developed partnerships with local organizations to expand service offerings and support networks.
Independent Agent Life, Health and Accidental
Aflac
07.2019 - 10.2019
- Market and Sell Insurance Products, Trained in specialized software
Customer Service/Licensed Insurance Producer
Insurance Solutions
11.2015 - 05.2019
- Collected client data for AHC applications, received and applied payments, assisted insurance producer as needed in office setting
Community Service Center Coordinator
Southwest Human Resource Agency
Jackson
03.2016 - 12.2018
- Supervised county service center and staff for Madison County Client intake for LIHEAP application and USDA Commodities Distribution
Social Service Worker
The Salvation Army
Jackson
08.2009 - 07.2015
- Coordinated emergency services for 9 counties Interviewed clients, made determinations for emergency assistance, short term casemanagement, completed process for food box distribution
Education
Bachelor of Professional Studies - Organizational Leadership/ Psychology
University of Memphis
Jackson, TN05.2020
Skills
- Communicator with cultural competence
- Problem solver
- Computer Literate in Microsoft Office
- Office Equipment
- Project management
- Supervision
- Specialized databases
- State reporting
- Research
- Presentation Skills
- Microsoft Office
- Event Planning
- Recruiting
- Employee Orientation
- Program Management
- Data Collection
- Insurance Sales
- Case management
- Typing
- Supervising experience
- Databases
- Google Docs
- Leadership
- Behavioral health
- Microsoft Excel
- Nonprofit management
- Working with people with developmental disabilities
- Time management
- Social work
- Child welfare
- Experience with children
- Conflict management
- Customer service
- Administrative Experience
- Office Management
- Addiction counseling
- Group Therapy
- Interviewing
- Crisis Intervention
- Program Development
- CRM Software
- Motivational Interviewing
- Meeting Facilitation
Certification
- Driver's License, 02/01/89, 09/30/32
- Life & Health Insurance License, 08/01/19, 08/31/28
- Insurance Producer License
Community service
Authorized To Work: US
Board member for Area Relief Ministries
Member of City of Refuge
Timeline
Insurance Agent
Family Heritage Foundation
08.2024 - Current
Self Employed
A&J Transport LLC
04.2024 - Current
POH Program Manager
The Salvation Army
04.2022 - 03.2024
Private Consultant
Salvation Army Jackson Corp
06.2021 - 04.2022
Career Specialist
Mid Cumberland Human Resource Agency
02.2021 - 06.2021
Community Resource Coordinator
Regional Inter-Faith Association
09.2019 - 02.2021
Independent Agent Life, Health and Accidental
Aflac
07.2019 - 10.2019
Community Service Center Coordinator
Southwest Human Resource Agency
03.2016 - 12.2018
Customer Service/Licensed Insurance Producer
Insurance Solutions
11.2015 - 05.2019
Social Service Worker
The Salvation Army
08.2009 - 07.2015
Bachelor of Professional Studies - Organizational Leadership/ Psychology
University of Memphis