Jerika Mason
Arlington,TN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Innovation Coordinator (Remote)
Charles Lea Center
11.2024 - Current
- Supports individuals with intellectual and developmental disabilities by implementing services and advocating for their needs.
- This role involves providing technical assistance to providers, ensuring that services align with the person's goals and preferences, and conducting follow-up to assess satisfaction and outcomes, as outlined in the Tennessee Department of Disability and Aging (DDA) standards and regulations.
- Managed new cases, multiple emails and faxes per day from my new referrals.
504 Coordinator
Lakeland School District
08.2022 - Current
- Scheduled annual and amendment meetings for over 250 students.
- Responsible for ensuring compliance with Section 504/ADA and preventing discrimination against students, employees, and others based on disability.
- Monitoring and implementing the district's compliance with state and federal laws prohibiting disability discrimination.
- Providing ongoing training and support to district staff regarding Section 504 and the implementation of Section 504 procedures.
Care and Resolution Expert (Remote)
Hyatt Corporation
02.2022 - Current
- Address guest inquiries with promptness and attentiveness, ensuring service aligns with established care standards.
- Demonstrate skill and proficiency in meeting sales goals and performance metrics, consistently achieving set targets.
- Employ effective sales conversion techniques to enhance guest engagement, including upselling, cross-selling, and promoting loyalty program enrollment.
- Managed approximately 100+ incoming calls, emails and faxes per day from customers.
Intervention Specialist
Collierville Schools
08.2020 - 02.2022
- Provided targeted instruction across multiple developmental domains, aligning with Individualized Education Program (IEP) goals to enhance student learning experiences in various group sizes.
- Kept meticulous records to refine instructional methods, enabling data-driven decision-making for student achievement and program assessment.
- Worked in partnership with educational professionals and engaged with families to facilitate behavioral and social skills initiatives, alongside offering vital strategy training to foster student growth.
Property Manager
Devon Self Storage
01.2015 - 07.2020
- Oversaw customer service initiatives, resolving inquiries and upholding satisfaction standards.
- Handled financial responsibilities, encompassing collections and auctions, and managed bookkeeping with adept use of Excel, Word, and SiteLink for administrative duties.
- Uphold confidentiality protocols throughout business operations and provided training and supervision for a team of staff members.
Front Desk Assistant Manager
YouFit Health Clubs
01.2014 - 01.2015
- Oversaw financial operations, completing daily deposits and optimizing scheduling tasks to maintain operational efficiency and achieve financial objectives.
- Improved customer relations by providing outstanding service, aiding in the sale of personal training packages and memberships, and equipping front desk staff with essential resources and guidance.
Education
Bachelor's degree - Psychology
Southern New Hampshire University
Manchester, NH10.2022
Associate in Science (AS) - undefined
Southwest Community College
Memphis, TN12.2020
Skills
- Multitasking and organization
- Deadline management
- Workflow management
- Data retrieval systems
- Work Planning and Prioritization
- Scheduling and calendar management
- Database management
- Data entry
- Attention to detail
- Time management
Certification
- First Aid Certification
- AED Certification
- CPR Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Innovation Coordinator (Remote)
Charles Lea Center
11.2024 - Current
504 Coordinator
Lakeland School District
08.2022 - Current
Care and Resolution Expert (Remote)
Hyatt Corporation
02.2022 - Current
Intervention Specialist
Collierville Schools
08.2020 - 02.2022
Property Manager
Devon Self Storage
01.2015 - 07.2020
Front Desk Assistant Manager
YouFit Health Clubs
01.2014 - 01.2015
Associate in Science (AS) - undefined
Southwest Community College
Bachelor's degree - Psychology
Southern New Hampshire University
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