Jermaine Jones
Bartlett
Summary
Adept at problem-solving and with a strong work ethic, I enhanced customer satisfaction at PuroClean Restoration Specialists by implementing efficient complaint resolution strategies. My expertise in indoor and outdoor painting, alongside a proven ability to collaborate effectively with teams, has consistently led to successful project completions and improved quality assurance.
Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.
Overview
12
12
years of professional experience
Work History
Damage Specialist
PuroClean Restoration Specialists
09.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Painter
Calhoun Painting
04.2017 - 01.2023
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Maintenance Technician
Do All Contracting
12.2012 - 01.2017
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- installed and painted drywall for residential homes.
Education
High School Diploma -
Millington Central High School
Millington, TN05-2010
Skills
- Customer relations
- Strong work ethic
- Preventive Maintenance
- Expert problem solving
- Indoor and outdoor painting
- Exterior painting
- Effective multitasking
- Troubleshooting skills
- Quality assurance
- Team player
- Management collaboration
- Paint sprayer operation
- Equipment installation
- Paint mixing
- Tool management
- Quality assessment
- Hand tools expertise
- Supply management
- Caulking and crack filling
- Hand and power tools
- Touch-up painting
- Emergency response
- Power tools proficiency
- Drywall repair
- Wall repair
- Apartment maintenance
- Color matching
Timeline
Damage Specialist
PuroClean Restoration Specialists
09.2023 - Current
Painter
Calhoun Painting
04.2017 - 01.2023
Maintenance Technician
Do All Contracting
12.2012 - 01.2017
High School Diploma -
Millington Central High School
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