Jerome Gooden
Memphis
Summary
Professional in logistics management with robust experience in overseeing shipping and receiving operations. Strong focus on team collaboration, ensuring efficient workflows, and adapting to changing needs. Skilled in inventory control, process optimization, and maintaining high standards of accuracy and safety. Reliable and results-driven, consistently delivering impactful outcomes through effective leadership and communication.
Overview
22
22
years of professional experience
Work History
Shipping and Receiving Supervisor
Walmart Warehouse
Memphis, TN
01.2022 - Current
- Supervised inbound operations, ensuring adherence to safety standards and efficient workflow management.
- Coordinated team schedules, optimizing resource allocation for peak productivity during high-volume periods.
- Trained new employees on warehouse procedures and best practices, fostering a culture of safety and efficiency.
Warehouse manager
Nickey Warehouse
04.2017 - 12.2021
- Oversee daily operations, including managing personnel schedules, work assignments, performance evaluations, disciplinary actions, etc.
- Responsible for creating and supporting the company’s engagement strategies by observing and coaching employees on proper job-related activities and providing timely feedback on necessary action plans.
- Taking proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
- Ensured a safe environment for the team by driving safety strategies, recognition and accountability.
Front Desk Manager
Hampton Inn By Hilton
Milwaukee, WI
02.2014 - 02.2017
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained staff on customer service standards to enhance guest satisfaction and loyalty.
- Managed reservation systems, optimizing room allocation and minimizing overbookings.
- Developed and implemented standard operating procedures to streamline front desk workflows.
shipping and receiving Manager
Harley Davidson
Menomonee Falls, WI
12.2011 - 12.2017
- Monitor inventory levels, track shipments, and maintain accurate records of products received and distributed while Managing relationships with carriers, brokers, and other third-party logistics providers.
- Collaborate with cross-functional teams to address operational challenges and develop strategies for long-term success.
- Supervised daily shipping and receiving operations to ensure timely processing of orders.
- Implemented inventory management systems to enhance accuracy and reduce discrepancies.
Operations Manager
Days Inn Hotel
Glendale, WI
05.2005 - 12.2011
- Supervise work at all levels (front desk, kitchen, housekeeping, and managerial staff) set clear objectives
- Develop and maintain positive customer relations through interaction and ensure customer inquiries and needs are fully addressed
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Receiving Team Leader
Journal Sentinel
Milwaukee, WI
12.2003 - 03.2005
- Planning and managing inbound freight flow for over 30 drivers and dock workers
- Willingness to train and be certified to drive material handling equipment as required by job duty.
- Implemented safety protocols within the receiving area, reducing workplace accidents and injuries.
Education
Associate of Arts - Logistics And Supply Chain Management
Milwaukee Area Technical College
Milwaukee, WI05-2011
Associate of Arts - Accounting
Marquette University
Milwaukee, WI06-2008
High School Diploma -
Riverside University
Milwaukee, WI01-2006
Skills
Receiving processes
Warehouse operations
Receiving coordination
Shipping procedures
Personnel management
Order fulfillment
Equipment operations
Supply chain optimization
Schedule management
International shipping
Logistics management
Forklift operations
Positive attitude
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Computer skills
Email and phone communication
Hazard identification
Shipping and receiving
Team leadership
Decision-making
Adaptability and flexibility
Forklift operation
Goal setting
Supply inventory
Warehouse logistics
Mentoring and training
Basic mathematics
LANGUAGES
English, Native/Bilingual
Timeline
Shipping and Receiving Supervisor
Walmart Warehouse
01.2022 - Current
Warehouse manager
Nickey Warehouse
04.2017 - 12.2021
Front Desk Manager
Hampton Inn By Hilton
02.2014 - 02.2017
shipping and receiving Manager
Harley Davidson
12.2011 - 12.2017
Operations Manager
Days Inn Hotel
05.2005 - 12.2011
Receiving Team Leader
Journal Sentinel
12.2003 - 03.2005
Associate of Arts - Logistics And Supply Chain Management
Milwaukee Area Technical College
Associate of Arts - Accounting
Marquette University
High School Diploma -
Riverside University