Jerome Powell Jr
Franklin
Summary
Dynamic Operations Manager with proven expertise at Phoenix Packaging and Logistics, excelling in inventory management and customer service. Achieved significant cost reductions while enhancing productivity through innovative strategies. Skilled in implementing safety protocols and fostering effective communication, ensuring high-quality standards and operational excellence.
Resourceful Warehouse Coordinator known for high productivity and efficient task completion. Specialize in inventory management, logistic coordination, and process optimization to meet tight deadlines. Excel in critical thinking, problem-solving, and teamwork, ensuring smooth warehouse operations and effective communication with all levels of staff.
Overview
12
12
years of professional experience
Work History
Warehouse Coordinator
Prinova Group
Spring Hill
07.2019 - Current
- Assisted customers with inquiries regarding their orders or requests for information about products stored in the warehouse.
- Monitored inventory levels and maintained accurate records.
- Created detailed reports on stock management activities for senior management review.
- Utilized warehouse management systems (WMS) to track inventory movements and generate reports.
- Established safety protocols to be followed when operating machinery or moving heavy loads within the warehouse.
- Checked loaded materials compared to work orders for correctness.
- Implemented lean warehouse principles to reduce waste and improve operational flow.
- Prepared orders by processing requests and supply orders, pulling materials, and packing boxes.
Operations Manager
Phoenix Packaging and Logistics
La Vergne
06.2013 - 07.2019
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Built strong operational teams to meet process and production demands.
- Created detailed reports on the performance of individual departments within operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed scheduling, training and inventory control.
- Performed cost analysis for various projects to determine budget requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
- Addressed customer concerns with suitable solutions.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Indepence High School
Thompson's Station, TN05-2011
Some College (No Degree) - Graphic And Digital Design
Western Kentucky University
Bowling Green, KYSkills
- Inventory management
- Warehouse management systems
- Safety protocols
- Lean warehouse principles
- Order processing
- Customer service
- Problem solving
- Effective communication
- Time management
- Warehouse organization
- Pallet jack operation
- Forklift operation
- Cycle counting
- Attention to detail
- Decision-making
- Quality assurance
- Quality control
Timeline
Warehouse Coordinator
Prinova Group
07.2019 - Current
Operations Manager
Phoenix Packaging and Logistics
06.2013 - 07.2019
High School Diploma -
Indepence High School
Some College (No Degree) - Graphic And Digital Design
Western Kentucky University