Jerquan Swanagan

• Execute nightly transportation routes covering approximately 500-600 miles, specializing in inter-state deliveries within Mississippi, Tennessee, Alabama, and Kentucky.
• Safely and efficiently operate day cab delivery vehicles, ensuring secure attachment of the trailer hitch to the tractor unit.
• Organize and load goods systematically, minimizing the risk of breakage or damage during transit.
• Consistently meet delivery schedules, obtaining required confirmations through signatures or warehouse scans at destination points.
• Communicate effectively with dispatch, confirming shipment details and adhering to predetermined routes for on-time deliveries.
• Conduct thorough pre and post-trip inspections of the vehicle, adhering to company maintenance and safety protocols.
• Maintain an impeccable driving record with no moving violations, demonstrating a commitment to safety and compliance with ICC and DOT regulations.
• Collaborate with warehouse personnel and clients to ensure accurate and efficient unloading of goods.
• Uphold a clean and organized delivery vehicle, adhering to company standards.

• Executed dedicated runs from Memphis to Franklin, KY and onward to Nashville, TN, demonstrating consistent Class A CDL expertise.
• Successfully managed a rigorous schedule, adhering to tight timelines and ensuring on-time delivery of freight.
• Maintained a record of 1+ years of Class A CDL experience, consistently meeting and exceeding performance expectations.
• Operated within compliance of DOT regulations, including passing routine drug screens, physicals, and ACT Road tests.
• Upheld a high level of security and integrity, ensuring satisfactory background checks throughout employment.
• Proactively engaged in dock operations upon return to Memphis, efficiently backing trailers and utilizing forklifts for timely unloading.

• Operated a day cab, efficiently moving inter-modals between yards, gravel, and warehouses, covering approximately 400 miles nightly.
• Demonstrated dedication as a hard worker on the graveyard shift, consistently working six days a week since the beginning of employment.
• Collaborated closely with loaders and supervision to execute timely truck and trailer movements, ensuring adherence to door assignments.
• Conducted thorough checks to verify proper sealing and operational status of refrigeration units before each trip.
• Executed precise moves from dock to dock, contributing to the seamless loading process, including dropping and hooking trailers.
• Prioritized safety and security by confirming complete loading and securing of trailers before departure from the dock area.
• Engaged with transportation management to ensure the appropriate equipment was deployed on designated routes.
• Established effective communication with fleet shop management to coordinate timely equipment repairs, ensuring operational readiness.
• Maintained organization and efficiency in the truck parking yard by managing debris and trash, arranging trucks, and trailers systematically.
• Recorded start-up time and reefer set points for efficient pre-cooling operations.
• Enforced the practice of keeping trailer doors closed when not in the dock to uphold safety standards.
• Participated in additional duties as required, including checking oil and fluid levels, fueling trucks and trailers, washing out trailers, and inspecting lights, hoses, and tires.

As an Account Executive at AT&T, I played a pivotal role in enhancing customer engagement and satisfaction through effective communication and education. This dynamic, face-to-face role required not only a strong grasp of AT&T's diverse product offerings but also excellent interpersonal skills. My responsibilities included:

Educating and Informing: Proactively engaged with both new and existing customers to impart comprehensive knowledge about AT&T's latest devices and services, ensuring they were well-informed to make informed decisions.

Customer Relationship Management: Cultivated positive customer relationships by providing personalized guidance and addressing inquiries, contributing to increased customer loyalty and retention.

Sales and Promotion: Actively promoted and marketed AT&T products and services, consistently meeting or exceeding sales targets, thereby contributing to the overall growth and success of the company.

Adaptability: Thrived in a dynamic, standing role that required constant interaction with diverse individuals, showcasing adaptability and a positive "can do" attitude.

Managed a high volume of inbound and outbound calls from warehouses across the USA, specializing in in-gating and out-gating truck drivers promptly and efficiently.
Executed data entry tasks for live loads, ensuring accurate and timely documentation.
Oversaw the attachment and detachment of trailers to and from trucks, facilitating seamless operations for bobtailing scenarios.
Utilized excellent phone and verbal communication skills to follow communication scripts effectively, identify customer needs, and provide solutions or alternatives.
Demonstrated adaptability to different personalities, ensuring a customer-focused approach in all interactions.
Maintained comprehensive records of all conversations in the call center database, ensuring accessibility and clarity.
Achieved and consistently exceeded performance targets, showcasing a track record of over-achieving quotas.

• Customer Engagement and Relationship Building:Cultivated sustainable relationships with customers by addressing inquiries related to shipping, delivery, and loss prevention.
  Demonstrated the willingness to go the extra mile in engaging customers, ensuring their needs were met beyond standard expectations.
  
• Communication Skills:Utilized excellent verbal and written communication skills in English to address customer concerns effectively.
  Managed a high volume of customer emails, responding promptly and clearly through both Walmart's proprietary email service and general communication tools.
  
• Team Collaboration and Fast-Paced Environment:Thrived as a team player in a fast-paced environment, contributing to the overall success of the customer care team.
  Collaborated seamlessly with colleagues, sharing insights and best practices to enhance team performance.
  
• Time Management and Multitasking:Demonstrated strong organizational skills by effectively prioritizing and managing time to handle multiple customer inquiries simultaneously.
  Prioritized tasks efficiently to meet deadlines and exceed customer expectations.

• Efficiently loaded and unloaded trailers, demonstrating a high level of skill in handling freight.
• Utilized pallet jacks and RF scanners to pull pallets from trucks and trailers, ensuring accurate inventory management.
• Collaborated with team members to streamline loading and unloading processes, contributing to overall warehouse efficiency.
• Maintained a strong commitment to safety protocols, consistently adhering to company guidelines and industry standards.
• Adapted to dynamic work environments, seamlessly transitioning between various tasks to meet operational demands.

• Operated Forklifts, Bobcat, Crane, and Loaders, demonstrating proficiency in handling a range of heavy machinery.
• Successfully operated and supervised the Eddy Current system, overseeing the separation of scraps, aluminum, and fluff, showcasing strong technical skills.
• Conducted regular maintenance on machines, including rewiring and changing converter belts, ensuring continuous operational efficiency.
• Adapted machine settings based on weather conditions, demonstrating a proactive approach to optimizing performance.
• Managed multiple machines simultaneously, showcasing strong multitasking abilities.
• Conducted end-of-shift cleanup using the Bobcat, ensuring a clean and safe work environment.
• Inserted, programmed, and adjusted machines settings, displaying technical expertise.
• Demonstrated a commitment to safety protocols and appropriate attire for varying weather conditions.