Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jerrard Young

Knoxville

Summary

Overall, I believe I am a detail-oriented, organized, multifaceted, goal-driven professional who is willing to commit and go beyond expectations to excel and get the job done well. I believe as shown, I possess many skills, that combined with my experiences, make me a qualified, and versatile individual who is ready to step into any situation. If I do not possess the skills, I believe I have shown to be coachable and a fast learner who can adapt to the task at hand.

Overview

8
8
years of professional experience

Work History

Worship Leader

Two Rivers Church
Lenoir City
02.2025 - Current
  • Led worship services aligning with church mission and community values.
  • Collaborated with pastoral team to select music for weekly services.
  • Coordinated rehearsal schedules for worship team members and volunteers.
  • Developed engaging worship experiences to enhance congregational participation.
  • Trained and mentored new musicians and vocalists in worship practices.
  • Utilized sound equipment and technology for quality audio during services.
  • Organized special events and seasonal services to enrich church culture.
  • Fostered relationships with congregation through music ministry activities.
  • Providing spiritual leadership by modeling genuine faith through words and actions.
  • Planned worship schedules and sequences of events to keep members engaged and active.
  • Organizing and leading weekly rehearsals for worship team members.
  • Coordinating with other ministries to ensure smooth services on Sundays.
  • Teaching songs that will help people engage more deeply in worship experiences.
  • Recruiting new musicians to join the praise band or choir as needed.
  • Leading congregational singing in both traditional and contemporary styles of worship.
  • Creating a safe environment where all can experience God's presence through music and song.
  • Planning special musical events such as Christmas pageants or Easter cantatas.
  • Mentoring and coaching volunteers who serve as part of the worship ministry team.
  • Coordinated special event worship, camp worship sessions and revivals.
  • Chose songs and organized materials for every worship service.
  • Researching new songs from various genres of Christian music for possible inclusion into future services.
  • Collaborating with church staff to create meaningful visuals for services.
  • Servicing instruments prior to use in order to maintain quality sound production.
  • Maintaining an inventory of sheet music and other resources used in worship ministry.
  • Selected mix of contemporary and traditional music to meet expectations of congregation.
  • Facilitating creative prayer opportunities within corporate worship settings.
  • Implemented special programs for holiday and church events.
  • Put together lyrics presentations for congregation and performers.
  • Evaluating current technology systems used for recording and streaming live services online.
  • Managed audio-visual support for multiple weekly services.
  • Facilitated small group discussions on topics related to faith and spirituality.
  • Developing worship sets that are engaging and relevant to the congregation.
  • Arranging for instrumentalists, vocalists, dancers, technicians when necessary.
  • Visited, counseled, and prayed with church members to provide pastoral care.
  • Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
  • Planned special ceremonies, services and events in coordination with families and individuals.
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
  • Engaged in interfaith, community and recreational activities for religious programs.
  • Oversaw building management, supplies orders and facility repairs.

Assistant Store Manager

Buckle
Knoxville
08.2024 - 05.2025
  • Assisted in managing daily store operations and team activities.
  • Trained new staff on customer service and merchandise handling.
  • Collaborated with team to maintain visual merchandising standards.
  • Supported inventory management through stock organization and replenishment.
  • Engaged customers with product knowledge and sales techniques.
  • Implemented store policies to enhance customer experience and satisfaction.
  • Coordinated team schedules to ensure adequate staffing levels.
  • Monitored sales floor for cleanliness and product availability.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Church Musician

Payne Avenue Missionary Baptist Church
Knoxville
03.2022 - 02.2025
  • Performed musical pieces during worship services and special events.
  • Collaborated with choir members to prepare for weekly rehearsals.
  • Assisted in selecting music that aligns with church themes and messages.
  • Maintained musical instruments and ensured readiness for performances.
  • Led congregational singing of hymns and contemporary praise songs.
  • Maintained a library of sheet music including traditional hymns, gospel music and modern praise and worship songs.
  • Prepared and presented annual Christmas cantata or Easter pageant productions.
  • Recorded audio recordings of choir performances for archival purposes.
  • Composed original pieces of sacred music as requested by the pastor or congregation members.
  • Played piano, organ, guitar and other instruments during church services.
  • Supervised sound system setup prior to each service ensuring microphones were properly adjusted and balanced levels were achieved.
  • Accompanied vocalists in solo performances at church functions.
  • Created musical arrangements for special services and events.
  • Repaired and maintained all pianos, organs used in the sanctuary, choir loft area.
  • Developed strong interpersonal skills to deal with different personalities.
  • Identified mistakes made by other musicians and corrected problems.
  • Adapted to new songs, concepts and arrangements quickly and professionally.
  • Collaborated with other musicians to plan rehearsals and performances.
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Closely followed musical notation and conductor's instructions.
  • Performed with orchestras, symphonies, choirs, and bands.
  • Expressed musical themes through tempo, phrasing, volume and dynamics.
  • Performed in front of live audiences on television and as part of theater productions.
  • Provided accompaniment for school plays and choir shows.
  • Held informal performances on street corners and for private groups.
  • Observed choral leaders or prompters for cues or directions in vocal presentation.
  • Memorized routines by following printed text or musical notations.
  • Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
  • Transcribed musical compositions to adapt for particular ensembles.

Team Lead in Training

Walmart
Knoxville
03.2024 - 08.2024
  • Supervised daily operations and ensured compliance with safety standards.
  • Trained team members on customer service best practices and store policies.
  • Coordinated schedules to optimize staffing and maintain store efficiency.
  • Resolved customer inquiries and complaints to improve satisfaction levels.
  • Collaborated with management to develop strategies for improved sales performance.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Motivated staff through positive reinforcement techniques.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Provided support to junior staff during peak periods of workloads.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Motivated team members through recognition programs and performance-based incentives.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.

Assistant Store Manager

Lids
Knoxville
05.2023 - 01.2024
  • Assisted in managing daily store operations and team activities.
  • Trained new staff on customer service and merchandise handling.
  • Collaborated with team to maintain visual merchandising standards.
  • Supported inventory management through stock organization and replenishment.
  • Engaged customers with product knowledge and sales techniques.
  • Implemented store policies to enhance customer experience and satisfaction.
  • Coordinated team schedules to ensure adequate staffing levels.
  • Monitored sales floor for cleanliness and product availability.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Sales Lead

Vans Off The Wall
Knoxville
08.2021 - 08.2022
  • Led team in delivering exceptional customer service experiences.
  • Trained new staff on sales techniques and product knowledge.
  • Developed visual merchandising displays to enhance store appeal.
  • Collaborated with marketing to promote seasonal campaigns and events.
  • Assisted customers with product selection and inquiries effectively.
  • Monitored sales performance and provided feedback to team members.
  • Conducted regular team meetings to discuss goals and strategies.
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Maintained attractive merchandise displays to maximize purchases.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Exceeded department expectations for productivity and accuracy levels.
  • Developed and implemented a successful sales strategy to increase revenue.
  • Assisted in developing promotional materials such as brochures, flyers.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Managed a team of 10+ sales representatives, providing guidance and support.
  • Implemented strategies to increase brand awareness among target audiences.
  • Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
  • Prepared detailed forecasts for future sales volumes based on past trends.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Recruited, hired and trained new hires to optimize profitability.
  • Reset store displays for special events and seasonal merchandise changes.
  • Replenished and arranged items to maintain appearance.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Posed as models for advertising, artistic creation and display of goods.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Worship Leader

Tennessee Wesleyan University
Athens
08.2020 - 05.2021
  • Led worship services aligning with church mission and community values.
  • Coordinated rehearsal schedules for worship team members and volunteers.
  • Developed engaging worship experiences to enhance congregational participation.
  • Trained and mentored new musicians and vocalists in worship practices.
  • Utilized sound equipment and technology for quality audio during services.
  • Organized special events and seasonal services to enrich church culture.
  • Fostered relationships with congregation through music ministry activities.
  • Planned worship schedules and sequences of events to keep members engaged and active.
  • Organizing and leading weekly rehearsals for worship team members.
  • Teaching songs that will help people engage more deeply in worship experiences.
  • Recruiting new musicians to join the praise band or choir as needed.
  • Leading congregational singing in both traditional and contemporary styles of worship.
  • Creating a safe environment where all can experience God's presence through music and song.
  • Planning special musical events such as Christmas pageants or Easter cantatas.
  • Mentoring and coaching volunteers who serve as part of the worship ministry team.
  • Coordinated special event worship, camp worship sessions and revivals.
  • Chose songs and organized materials for every worship service.
  • Researching new songs from various genres of Christian music for possible inclusion into future services.
  • Coordinating with guest speakers or preachers to bring their message alive through music.
  • Servicing instruments prior to use in order to maintain quality sound production.
  • Maintaining an inventory of sheet music and other resources used in worship ministry.
  • Recruited, equipped and motivated band members for professional accompaniment.
  • Selected mix of contemporary and traditional music to meet expectations of congregation.
  • Leading special music at funerals or other occasions when requested by families or church leaders.
  • Facilitating creative prayer opportunities within corporate worship settings.
  • Implemented special programs for holiday and church events.
  • Put together lyrics presentations for congregation and performers.
  • Evaluating current technology systems used for recording and streaming live services online.
  • Managed audio-visual support for multiple weekly services.
  • Facilitated small group discussions on topics related to faith and spirituality.
  • Developing worship sets that are engaging and relevant to the congregation.
  • Arranging for instrumentalists, vocalists, dancers, technicians when necessary.
  • Visited, counseled, and prayed with church members to provide pastoral care.
  • Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
  • Planned special ceremonies, services and events in coordination with families and individuals.
  • Engaged in interfaith, community and recreational activities for religious programs.
  • Participated in fundraising to support congregational activities.
  • Gathered church members to aid community emergency or crisis response.
  • Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
  • Prepared participants for roles in ceremonies, services or events.
  • Devised and implemented congregational membership expansion tactics.

Sales Lead

Zumiez
Knoxville
07.2018 - 01.2020
  • Led team in delivering exceptional customer service experiences.
  • Trained new staff on sales techniques and product knowledge.
  • Managed inventory to ensure product availability and organization.
  • Developed visual merchandising displays to enhance store appeal.
  • Collaborated with marketing to promote seasonal campaigns and events.
  • Assisted customers with product selection and inquiries effectively.
  • Monitored sales performance and provided feedback to team members.
  • Conducted regular team meetings to discuss goals and strategies.
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Maintained attractive merchandise displays to maximize purchases.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Exceeded department expectations for productivity and accuracy levels.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Developed and implemented a successful sales strategy to increase revenue.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Managed a team of 10+ sales representatives, providing guidance and support.
  • Implemented strategies to increase brand awareness among target audiences.
  • Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
  • Created reports and presentations on weekly sales performance to senior management.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Prepared detailed forecasts for future sales volumes based on past trends.
  • Utilized social media platforms to engage with customers and promote products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.
  • Recruited, hired and trained new hires to optimize profitability.
  • Reset store displays for special events and seasonal merchandise changes.
  • Recognized security risks to properly handle situations.
  • Replenished and arranged items to maintain appearance.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Posed as models for advertising, artistic creation and display of goods.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Conducted market research to identify selling possibilities and evaluate customer needs.

Education

Bachelor of Science - Ministry Leadership

Lee University
Cleveland, Tennessee, TN

Bachelor of Science - Biology

Tennessee Wesleyan University
Athens, TN

Skills

  • Worship planning
  • Music selection
  • Sound engineering
  • Rehearsal coordination
  • Team mentoring
  • Community engagement
  • Event organization
  • Volunteer training
  • Customer service
  • Conflict resolution
  • Effective communication
  • Leadership development
  • Problem solving
  • Relationship building
  • Music management
  • Stage layouts
  • Songwriting
  • Stage designs
  • Stage presence
  • Multicultural sensitivity
  • Theological studies
  • Vocal expertise
  • Instrumental skills
  • Music leadership
  • Musical proficiency
  • Team oversight
  • Social media engagement
  • Improvisational skills
  • Creative vision
  • Song selection
  • Audio-visual technology
  • Arranging music
  • [Instrument] proficiency
  • Vocal experience
  • Team building
  • Teamwork
  • Encourage spirituality
  • Time management abilities
  • Task prioritization
  • Volunteer coordination
  • Multitasking capacity
  • Event planning
  • Analytical skills
  • Fundraising
  • Community service
  • Spiritual Assessment
  • Church administration
  • Self motivation
  • Reliability
  • Spiritual Development
  • Preaching
  • Decision-making
  • Spiritual instruction
  • Professionalism
  • Active listening
  • Interpersonal skills
  • Community building
  • Multitasking
  • Community support
  • Interpersonal communication
  • Excellent communication
  • Group facilitation
  • Adaptability

References

References available upon request.

Timeline

Worship Leader

Two Rivers Church
02.2025 - Current

Assistant Store Manager

Buckle
08.2024 - 05.2025

Team Lead in Training

Walmart
03.2024 - 08.2024

Assistant Store Manager

Lids
05.2023 - 01.2024

Church Musician

Payne Avenue Missionary Baptist Church
03.2022 - 02.2025

Sales Lead

Vans Off The Wall
08.2021 - 08.2022

Worship Leader

Tennessee Wesleyan University
08.2020 - 05.2021

Sales Lead

Zumiez
07.2018 - 01.2020

Bachelor of Science - Ministry Leadership

Lee University

Bachelor of Science - Biology

Tennessee Wesleyan University

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Jerrard Young