Jerrel Frazier
ANTIOCH
Summary
Hospitality and bar professional with well-over 10 years of experience in the Nashville are with multiple high-volume venues. Proven ability to provide excellent customer service as well as excel in a varying team environment. Supports management and co-workers by using skills in cash-handling, inventory control, training, and set-up/break-down of bars. Ensures that all ID and consumption guidelines for state and local laws are followed during bar service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
Legends-Nissan Stadium
10.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Legends-Ascend Amphitheater
08.2014 - Current
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender
Tennessee Performing Arts Center
11.2005 - Current
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
Education
Bachelor of Science - Chemistry
Lane College
Jackson, TN04-2002
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Responsible alcohol service
- Cash register operation
- Alcohol awareness
- Food service
- Inventory
Certification
Nearly 20 years being certified by the TABC in the state of Tennessee for responsible handling and distribution of alcohol for consumption.
Timeline
Bartender
Legends-Nissan Stadium
10.2018 - Current
Bartender
Legends-Ascend Amphitheater
08.2014 - Current
Bartender
Tennessee Performing Arts Center
11.2005 - Current
Nearly 20 years being certified by the TABC in the state of Tennessee for responsible handling and distribution of alcohol for consumption.
Bachelor of Science - Chemistry
Lane College
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