Jerri Moody
Jonesboro
Summary
Dynamic administrative professional with expertise in customer service, data entry, and office management. Proven ability to streamline processes and enhance communication for improved project outcomes.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
ReDo Homes
Jonesborough, TN
08.2023 - Current
- Managed scheduling and coordination of appointments for project managers and contractors.
- Organized and maintained project documentation, ensuring accuracy and accessibility for team members.
- Assisted in preparing reports and presentations for client meetings, enhancing communication effectiveness.
- Implemented efficient filing systems to streamline document retrieval processes across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Co-Owner/Office Manager
Springdale Express Hot Shot Delivery
Gray, TN
04.2020 - 12.2022
- Obtained all licenses and permits required to start business.
- Established foundational processes for business operations.
- Managed customer relationships, ensuring high levels of satisfaction and repeat business.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Maintained required records for compliance with state and federal regulations.
- Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Service Dispatcher/Warranty Administrator
The Bailey Company
Piney Flats, TN
07.2018 - 04.2020
- Coordinated service requests and technician assignments to optimize response times and enhance customer satisfaction.
- Streamlined communication between customers and technicians for timely service delivery.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Processed warranty claims efficiently, ensuring compliance with company policies and industry regulations.
- Coordinated communication between customers and service departments to resolve warranty issues promptly.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Monitored factory recalls and announcements to stay on top of changes.
Accounting Clerk
Mail Works
Johnson City, TN
04.2015 - 04.2018
- Maintained organized filing system for invoices and receipts to support audits.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Maintained accounting records utilizing in-house and client systems.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Assisted in preparation of monthly financial reports for management review.
Education
Science Hill High School
Johnson City, TNSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Microsoft Excel
- Customer and client relations
- Computer proficiency
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Office management
Timeline
Administrative Assistant
ReDo Homes
08.2023 - Current
Co-Owner/Office Manager
Springdale Express Hot Shot Delivery
04.2020 - 12.2022
Service Dispatcher/Warranty Administrator
The Bailey Company
07.2018 - 04.2020
Accounting Clerk
Mail Works
04.2015 - 04.2018
Science Hill High School