Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Jerrica Webster

Memphis,TN

Summary

Dedicated Customer Service Specialist with 10 years of hands-on experience guiding customers in purchasing processes, making product or service recommendations and resolving complaints. Versed in handling client and vendor issues in person and through phone, fax and email. Tactful and respectful professional possessing consistent reputation of product prestige and excellent customer service.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

US Bank NA
01.2024 - Current
  • Responded to customer requests for products, services, and company information. Managed approximately 40-50 incoming calls per day.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.

Document Specialist

Accenture Eteam
09.2021 - 09.2023
  • Upheld exceptional quality standards with revisions and changes.
  • Delivered user-friendly, cost-effective document management systems meeting business and regulatory requirements.
  • Improved user compliance by administering document and training management systems.
  • Managed smooth deployments, verifying system performance and correcting identified problems negatively impacting document management.
  • Automated processes in numerous errors, greatly streamlining document management and reducing resource requirements.

Data Entry Specialist

Best Tax & Notary Firm LLC
10.2018 - 06.2021
  • Protected confidential information with strict adherence to internal policies and data security regulations.
  • Synced data analysis tools, including maintaining pivot tables and managing data models.
  • Input alphabetic and numeric data into Tax Software.
  • Located necessary data by extracting from physical and digital sources.
  • Met deadlines consistently by typing 50 wpm and excelling at 10-key data entry with 85 strokes per hour.

Call Center Customer Service Representative

ASI
02.2015 - 07.2018
  • Created and delivered quotes to potential clients for services.
  • Handled high call volume to quickly answer inquiries, update accounts and resolve concerns. Managed approximately 30-40 incoming calls per day.
  • Offered customers current product and service information to enhance brand awareness.
  • Processed orders and responded to order status inquiries using computer system.
  • Instilled calm in customers, managing escalations and transfers with utmost professionalism.

Education

High School - Business Administration

O'Bannon High School
Greenville, Mississippi
05.2013

Skills

  • Workflow Coordination
  • Workflow Management
  • Archive Management
  • Project Assistance
  • Data Logging
  • Compliance Control
  • Time Management
  • Technical Support
  • Complaint resolution
  • Account updating
  • Problem-solving

LANGUAGE

English
Native

Timeline

Customer Service Representative

US Bank NA
01.2024 - Current

Document Specialist

Accenture Eteam
09.2021 - 09.2023

Data Entry Specialist

Best Tax & Notary Firm LLC
10.2018 - 06.2021

Call Center Customer Service Representative

ASI
02.2015 - 07.2018

High School - Business Administration

O'Bannon High School

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Jerrica Webster