OPERA SOWFTWARE IN HOTELS
JESHWANTH RONAL A
Hotel Management And Catering Science
Chennai
Summary
Dynamic intern with a focus on customer service and problem resolution. Demonstrated ability to manage check-in processes, enhance guest satisfaction, and collaborate effectively with teams.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Intern in Front Office - Sunway Resort Hotels [KL]
Front Office Department
01.2026 - 07.2026
- Greeted guests warmly, providing exceptional customer service and fostering positive first impressions.
- Managed check-in and check-out processes efficiently, ensuring smooth operations and guest satisfaction.
- Handled guest inquiries and complaints promptly, resolving issues to enhance overall experience.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Collaborated with housekeeping team to ensure timely room readiness and cleanliness standards.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Conducted billing procedures and payment transactions accurately, minimizing discrepancies in accounts.
Part Time And ODC In 5 Star Hotels
Taj Hotels, Resorts and Palaces
01.2024 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Hotel Management And Catering Science
Open University Malaysia
Chennai, India 04.2001 -
Skills
Customer service
Computer skills
Problem resolution
Time management
Organizational skills
Multitasking
Reservation management
Teamwork and collaboration
Effective communication
Calm under pressure
Problem-solving
Positive demeanor
Software
MICROSOFT
Interests
Hospitality & Guest Service - Learning New Cultures
Timeline
Intern in Front Office - Sunway Resort Hotels [KL]
Front Office Department
01.2026 - 07.2026
Part Time And ODC In 5 Star Hotels
Taj Hotels, Resorts and Palaces
01.2024 - 12.2025
No Degree - Hotel Management And Catering Science
Open University Malaysia
04.2001 -
Learning a new language
As a Front Office professional, I enjoy developing new skills that help me communicate confidently with guests from different backgrounds. I am a quick learner, adaptable, and always willing to improve my knowledge to deliver exceptional customer service and create a positive guest experience.