Jessa Dugger
Johnson City
Summary
Compassionate professional with diverse experience in healthcare and education. Expertise in patient care and specimen collection as a Phlebotomist, coupled with operational oversight and customer service excellence as an Assistant Manager. Proven ability to support young learners with diverse needs as a Pre-K Special Education Paraprofessional while collaborating with educators and families in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pre-k Special Education Paraprofessional
Carter County Schools
08.2022 - Current
- Enhanced student engagement through tailored support in Pre-K special needs classroom.
- Implemented IEP goals with lead teacher, fostering individualized learning activities.
- Facilitated daily routines, aiding transitions, toileting, feeding, and sensory regulation.
- Promoted positive social interactions using effective behavior strategies within classroom.
- Tracked student progress, sharing observations with teachers and special education staff.
- Maintained a safe, structured, and clean classroom environment for optimal learning.
Phlebotomist
ETSU Health
01.2020 - 08.2022
- Ensured patient safety through accurate identification and effective communication protocols.
- Streamlined specimen labeling and processing to enhance laboratory turnaround times.
- Maintained infection control and OSHA compliance to safeguard patient health.
- Utilized electronic medical records to improve data accuracy and accessibility.
- Promoted patient comfort by addressing concerns and providing clear information.
- Collaborated with team members to optimize workflow and enhance service delivery.
Assistant Store Manager
Shoe Show
01.2015 - 01.2017
- Enhanced customer satisfaction by leading daily operations and staff training.
- Boosted stock accuracy by implementing effective inventory management procedures.
- Developed new staff skills through mentoring on best practices and customer engagement.
- Analyzed sales performance to create strategies that drive revenue growth.
Education
Phlebotomy
Tennessee College of Applied Technology
Elizabethton, Tennessee, TN01-2014
Skills
- patient identification and safety
- Electronic Medical Records (EMR)
- Time Management & Accuracy
- Team Collaboration
- IEP compliance
- Learning disabilities support
Certification
- CPR
- CPI
Timeline
Pre-k Special Education Paraprofessional
Carter County Schools
08.2022 - Current
Phlebotomist
ETSU Health
01.2020 - 08.2022
Assistant Store Manager
Shoe Show
01.2015 - 01.2017
Phlebotomy
Tennessee College of Applied Technology