- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I like working with my hands and fixing things
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
Jesse Ball
Kodak,Kodak
Summary
Dynamic shift supervisor with proven expertise in team management and customer service excellence honed at Petros Chili n Chips. Excelled in complaint resolution, enhancing customer loyalty through empathy and professionalism. Skilled in task prioritization and training, significantly improving operational efficiency. Demonstrates patience and composure under pressure, ensuring high-quality customer interactions.
Overview
2
2
years of professional experience
Work History
Fastfood/Customer Service Shift Supervisor
Petros Chilis and Chips
09.2022 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Served as a liaison between upper management and frontline staff, effectively communicating expectations and updates regarding company initiatives or changes in policy.
Education
High School Diploma -
Northview Senior Academy
2719 Northview Academy Wy, Kodak, TN 3776405-2024
Skills
- Patience and composure
- Motivation and encouragement
- Call center experience
- Team management
- Training and coaching
- Complaint handling
- Feedback delivery
- Task prioritization
Accomplishments
- Supervised team of 4-5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Fastfood/Customer Service Shift Supervisor
Petros Chilis and Chips
09.2022 - 01.2025
High School Diploma -
Northview Senior Academy
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