Jesse Walker
Chattanooga
Summary
Accomplished professional with a proven track record at FedEx Freight, adept in safe driving practices and exceptional customer service. Skilled in conflict resolution and critical thinking, I've enhanced customer satisfaction and improved operational efficiency. My strong communication skills and customer service skills have been pivotal in achieving company goals and fostering strong working relationships. I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
City Driver
FedEx Freight
11.2021 - Current
- Communicated effectively with dispatchers, relaying pertinent information regarding delays or unexpected situations along the route.
- Facilitated successful deliveries by verifying shipment details upon arrival at destination points for accuracy confirmation.
- Maintained accurate records of deliveries and pickups, submitting completed paperwork promptly to management.
- Conducted thorough pre-trip inspections, identifying potential issues before they became problematic on the road.
- Managed timely completion of assigned tasks despite weather challenges or other unforeseen obstacles throughout the day.
- Handled fragile or hazardous materials carefully, adhering to safety regulations and procedures in all instances.
- Improved route efficiency by effectively planning and executing daily delivery schedules.
- Developed strong relationships with customers, providing friendly and courteous service during each interaction.
- Resolved customer complaints professionally, working towards satisfactory solutions whenever possible.
- Provided exceptional customer service during pickups and deliveries by addressing questions or concerns promptly according to company guidelines.
- Enhanced customer satisfaction by consistently delivering packages on time and accurately.
Forklift Operator
FedEx Freight
02.2018 - 11.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Shift Leader
Walgreens
06.2015 - 01.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
Customer Service Representative
Publix
06.2010 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - Interdisciplinary Studies
Dalton State College
Dalton, GA05-2019
Associate of Arts - Education
Chattanooga State Community College
Chattanooga, TN05-2016
Skills
- Positive attitude and demeanor
- Strong communication skills
- Safe driving practices
- Decision-making under pressure
- Effective problem solving
- Strong working relationships
- Multitasking and organization
- Time management
- Customer service
- Critical thinking
- Conflict resolution
- CDL Class A
Accomplishments
- Achieved Last To Clear Award by safely loading and unloading freight with accuracy and efficiency.
Certification
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration.
- Commercial Driver's License (CDL) - Tennessee Department of Motor Vehicles.
- Air Brake Endorsement - Tennessee Department of Motor Vehicles.
- Hazardous Materials Endorsement (HME) - Transportation Security Administration.
- Smith System Driver Improvement Institute Certification - Smith System.
- Forklift Certification
- Workplace Violence Prevention and Intervention Training– Occupational Safety and Health Administration approved provider.
Timeline
City Driver
FedEx Freight
11.2021 - Current
Forklift Operator
FedEx Freight
02.2018 - 11.2021
Shift Leader
Walgreens
06.2015 - 01.2018
Customer Service Representative
Publix
06.2010 - 06.2015
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration.
- Commercial Driver's License (CDL) - Tennessee Department of Motor Vehicles.
- Air Brake Endorsement - Tennessee Department of Motor Vehicles.
- Hazardous Materials Endorsement (HME) - Transportation Security Administration.
- Smith System Driver Improvement Institute Certification - Smith System.
- Forklift Certification
- Workplace Violence Prevention and Intervention Training– Occupational Safety and Health Administration approved provider.
Bachelor of Arts - Interdisciplinary Studies
Dalton State College
Associate of Arts - Education
Chattanooga State Community College
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