Jesse Wright
Knoxville
Summary
Possessing a robust expertise in advanced diagnostics and repair, I seamlessly integrate analytical acumen with strong project leadership, adept at excelling in technical support roles that span both remote and hands-on situations. My ability to swiftly pinpoint and rectify complex technical problems has markedly increased organizational efficiency and bolstered customer satisfaction. As a multifaceted professional skilled in multitasking and thriving under pressure, I am committed to delivering exceptional solutions, driving the support team's performance upward, and nurturing a culture of ongoing improvement and collaborative success. My seasoned experience in field service engineering has earned me recognition for effectively tackling technical challenges and forging durable client relationships, with a dedicated focus on teamwork, adaptability to evolving business requirements, and distinct proficiency in utilizing diagnostic tools, maintaining clear client communication, and employing strategic time management
Overview
18
18
years of professional experience
Work History
Field Service Engineer
Intuitive
08.2016 - Current
- Provided eight years of proficient on-site service, performing repairs and preventive maintenance on an array of medical devices to maintain peak operational efficacy
- Managed and ensured the impeccable operation of a 44-system fleet across three states, delivering exemplary service to a diverse clientele
- Nurtured strong connections with clients using adept communication, demonstrating flexibility in real-time priority adjustments to ensure customer delight, consistently placing their needs at the core of our decision-making and service provision, in alignment with our company's values.
- Demonstrated exceptional capability in high-stress settings, delivering timely and effective maintenance and repair services
- Collaborated closely with the clinical team to conduct customer education workshops, markedly enhancing their proficiency in operating and maintaining equipment, which in turn improved overall satisfaction and system functionality
- Assisted and authored essential repair and maintenance guides, optimizing procedures within a dynamic, fast-paced work environment
- Collaborated closely with engineering teams to pinpoint underlying issues and aided in formulating solutions to address them.
- Diligently adhered to FDA regulations and effectively utilized CRM systems to diligently maintain and present all required documentation, upholding stringent compliance standards.
Service Technician
72 Degrees
05.2011 - 08.2016
- Resolved customer concerns with proactive, custom-tailored solutions, enhancing satisfaction and service quality
- Maintained detailed maintenance records to uphold service quality and ensure transparency
- Delivered expert technical support to clients using various communication channels, including phone and in-person interactions, and employed precise analysis of technical schematics for effective troubleshooting
- Performed regular system checks to prevent failures and minimize downtime, and trained staff on operational procedures to bolster team performance and overall operational efficiency
Electronics Repairmen
United States Marine Corps
05.2007 - 05.2011
- Conducted comprehensive maintenance and repairs on various electronic systems to ensure optimal performance and full operational readiness
- Collaborated with team members for effective troubleshooting and resolution of technical problems
- Provided targeted technical assistance to team and leadership, while meticulously recording maintenance activities for accountability and inventory optimization
Education
Ground Electronics Repairmens Course -
USMC Ground Electronics
01-2008
Diploma -
Fred T. Foard High School
Newton01-2006
Skills
- Active Listening
- Service Documentation
- Adaptability
- Analytical Thinking
- Building Client Relations
- Documentation and Reporting
- Supportive Customer Interactions
- Team Collaboration
- Work Order Management
- Remote support
Hobbies and Interests
- Escape Rooms
- Anything Sports
- Fishing in the mountains of TN
Timeline
Field Service Engineer
Intuitive
08.2016 - Current
Service Technician
72 Degrees
05.2011 - 08.2016
Electronics Repairmen
United States Marine Corps
05.2007 - 05.2011
Ground Electronics Repairmens Course -
USMC Ground Electronics
Diploma -
Fred T. Foard High School
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