Jesse Rector
Cookeville
Summary
Experienced manager with a focus on people. Driven towards customer satisfaction and building relationships with employees and business partners. Highly adaptable and dedicated to producing results and making connections.
Overview
2026
2026
years of professional experience
Work History
Resource Management Coordinator
AVERITT EXPRESS
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Nissan of Cookeville
AMSI
10.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
FedEx Business Manager
DA Enterprises Inc
05.2023 - 09.2023
- Manage day-to-day operations for a fleet of 13-15 drivers.
- Route planning and design daily to provide the most efficient route for drivers.
- Build relationships with FedEx terminal staff to ensure FedEx standards and customer satisfaction are met.
FedEx Traveling Business Manager
Red Letter Trucking Inc.
01.2023 - Current
- Manage traveling contingency team.
- Liaison between FedEx and the owner.
- Travel to manage small teams at various US FedEx terminals to assist with backlog deliveries and service contingent contracts.
- Route Design using Dynamic Routing Systems
- Vehicle Maintenance to meet DoT standards.
FedEx Delivery Driver
Red Letter Trucking Inc.
10.2021 - 12.2022
- Efficient and timely package delivery while providing excellent customer service.
Taproom Bartender
Calfkiller Brewing Company
05.2021 - 11.2022
- Excellent customer service in taproom bar.
- Maintain a clean and safe bar room and parking lot.
- Change kegs, clean dishes, set up and break down for parties/work events.
- Maintain a cash register with correct tender at the close of each shift.
Restaurant and Food Truck Owner/Manager
The Chubby Donkey
01.2019 - 05.2021
- Full ownership and management of all restaurant operations for a brick-and-mortar restaurant and food truck.
- Menu preparation and cooking.
- Customer Service.
- Point of Sale.
- Manage weekly supply orders from vendors.
- Rotate stock.
- Manage accounting and taxes.
- Maintain restaurant and food truck to Health Department compliance standards.
- Manage calendar for events for the food truck.
- Manage staff.
- Operation was financially successful and abundant. Sold to prioritize family needs.
Area Manager
AFEEA Staffing
05.2016 - 01.2019
- Human Resources
- Payroll for approximately 600 people
- Hiring/terminating employees
- Benefits
- Workers’ Compensation
- Recruiting
- Client Relations
Expediter
Averitt
03.2015 - 03.2016
- Route trucks to make guaranteed deliveries.
- Liaison between Averitt and other freight companies to ensure fastest delivery at the lowest rate with the best customer service.
- Problem-solving for unique situations to ensure timely delivery.
- Sales driven – calculating quotes and upsell to premium service.
- Software programs – airtracks and as400
Cane Creek Recreation Center
- 120 Hour Internship
- Assisted in design of city-wide wellness program for City of Cookeville, TN.
- Assisted in design of exercise programs for Recreation Center.
- Maintained fitness equipment.
Education
BS - Exercise Science
Tennessee Tech University
Cookeville, TNSkills
- Team Management
- Team Player
- Strong Communication
- Relationship Building
- Problem-solving
- Project Management
- Customer Service
- Human Resources
- Recruiting
- Account Management
- Payroll
- Logistics
- Fleet Management
- Freight Experience
- Workers’ Compensation
- Data Entry
- Strong Attention to Detail
- Microsoft Office
- Employee management
- Financial management
Timeline
Resource Management Coordinator
AVERITT EXPRESS
02.2025 - Current
Nissan of Cookeville
AMSI
10.2024 - 01.2025
FedEx Business Manager
DA Enterprises Inc
05.2023 - 09.2023
FedEx Traveling Business Manager
Red Letter Trucking Inc.
01.2023 - Current
FedEx Delivery Driver
Red Letter Trucking Inc.
10.2021 - 12.2022
Taproom Bartender
Calfkiller Brewing Company
05.2021 - 11.2022
Restaurant and Food Truck Owner/Manager
The Chubby Donkey
01.2019 - 05.2021
Area Manager
AFEEA Staffing
05.2016 - 01.2019
Expediter
Averitt
03.2015 - 03.2016
Cane Creek Recreation Center
BS - Exercise Science
Tennessee Tech University
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