Jessica Adams
Johnson City
Summary
Results-oriented professional leader with expertise in client relations, project management, and data analytics. Proven ability to enhance client satisfaction through effective contract negotiation and strategic planning. Track record of leveraging analytical insights to drive client retention and business development.
Overview
9
9
years of professional experience
Work History
Home Health Aide
CNS Cares
2025.11 - 2026.02
- Guided clients through essential daily activities, ensuring a comfortable and independent living experience at home.
- Monitored client health to ensure timely communication of vital sign changes to nursing staff.
- Delivered companionship and emotional support to enhance clients' overall well-being.
- Ensured cleanliness and safety of client living spaces to promote a hygienic environment.
Account Manager
Carenet Health
2020.12 - 2025.07
- Cultivated strong client relationships to enhance account retention and satisfaction.
- Assisted in optimizing client onboarding processes to promote smooth transitions and reliable service delivery. Collected and analyzed customer feedback to identify improvement opportunities and implement effective solutions.
- Engaged with cross-functional teams to design and implement personalized marketing strategies for various clients.
- Executed regular account reviews to ensure accuracy in reporting and performance tracking. Designed and presented tailored proposals that fulfilled client expectations and reinforced strategic company initiatives.
- Achieved enhanced team effectiveness by mentoring junior account managers for professional growth. Streamlined workflows to improve efficiency in account management processes.
- Assisted in managing operations for over 150 employees to support program execution. Facilitated communication between clients and internal teams to improve project delivery.
- Led analysis of market trends in partnership with sales team to drive client expansion through upsell opportunities. Negotiated favorable contract terms with clients to align stakeholder interests and enhance relationships.
Supervisor
Advance Call Center Technologies
2017.03 - 2018.10
- Facilitated team success in meeting performance objectives by providing effective coaching and guidance.
- Analyzed call quality data and provided targeted feedback to agents, fostering a culture of continuous improvement.
- Designed and implemented training materials and onboarding sessions for new staff members.
- Implemented effective leadership strategies and analytical skills to optimize team performance and organize workflows.
- Developed a structured training curriculum for new employees, promoting swift adaptation and fostering team cohesion.
Education
High School Diploma -
South College
Knoxville, TN2008-01
Skills
- Client Relations
- Strategic Planning, WFM
- Sales development
- Project management
- Contract Negotiation
- Call Center Operations
- Revenue Generation
- CRM Software
- Microsoft Suites
- Salesforce
- Data Analytics
- Executive Engagement
Timeline
Home Health Aide
CNS Cares
2025.11 - 2026.02
Account Manager
Carenet Health
2020.12 - 2025.07
Supervisor
Advance Call Center Technologies
2017.03 - 2018.10
High School Diploma -
South College