Jessica Allen
Memphis
Summary
Dynamic Server Manager with a proven track record at Vibe Lux Lounge, excelling in guest service and team training. Expert in crew coordination and customer relationship management, I enhanced guest satisfaction through efficient service and effective complaint resolution, ensuring a memorable dining experience in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Server Manager
Vibe Lux Lounge
05.2024 - 02.2026
- Assisted servers in delivering food and beverages efficiently, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure optimal guest experience.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
- Trained new team members on service protocols and restaurant standards for consistency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest complaints promptly, enhancing customer experience and maintaining club reputation for quality service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service
- Oversaw daily operations, ensuring high-quality service and efficiency in fast-paced environment.
Server
Memphis Hunt Polo Club
01.2018 - 12.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely service and guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Capital Grille
08.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Ridgeway High School
Memphis, TN05.2018
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Guest service
- Customer service management
- Customer relationship management
Timeline
Server Manager
Vibe Lux Lounge
05.2024 - 02.2026
Server
Capital Grille
08.2021 - 04.2022
Server
Memphis Hunt Polo Club
01.2018 - 12.2022
High School Diploma -
Ridgeway High School