JESSICA BELYEW
Spring Hill
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Licensed Customer Service Representative with a proven track record at Tennessee Farm Bureau, excelling in client education and active listening. Enhanced customer satisfaction through effective issue resolution and personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Licensed Customer Service Representative
Tennessee Farm Bureau
09.2008 - Current
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Proactively identified potential issues, escalating them when necessary for prompt resolution while maintaining clear communication with affected parties.
- Enhanced client relationships by providing personalized service and attention to detail.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
- Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
- Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Stayed current on industry trends, products, and competitor offerings to effectively address customer inquiries and recommend appropriate solutions.
Waitress
Bradley's Restaurant
03.2005 - 04.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Education
ASSOCIATE IN INSURANCE - Insurance
THE INSTITUTES
NASHVILLE, TN/ ONLINE 12-2023
ACCREDITED CUSTOMER SERVICE REPRESENTATIVE - PERSONAL LINES
THE INSTITUTES
NASHVILLE, TN/ ONLINE12-2023
LICENSED PROPERTY & CASUALTY PRODUCER FOR TN - PROPERTY & CASUALTY INSURANCE
THE INSTITUTES
NASHVILLE, TN 04-2012
Skills
- Client education
- Insurance regulations
- Customer service
- Money handling
- Follow-up skills
- Staff training
- Call center operations
- Account updating
- Active listening
- Team collaboration
- Data entry
Timeline
Licensed Customer Service Representative
Tennessee Farm Bureau
09.2008 - Current
Waitress
Bradley's Restaurant
03.2005 - 04.2013
ASSOCIATE IN INSURANCE - Insurance
THE INSTITUTES
ACCREDITED CUSTOMER SERVICE REPRESENTATIVE - PERSONAL LINES
THE INSTITUTES
LICENSED PROPERTY & CASUALTY PRODUCER FOR TN - PROPERTY & CASUALTY INSURANCE
THE INSTITUTES
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