Jessica Cline
Lebanon
Summary
Dynamic General Manager with a proven track record at Speedway Gas Station, excelling in operations management and team leadership. Enhanced customer satisfaction and drove sales growth through strategic planning and effective training. Skilled in inventory control and relationship building, fostering a motivated workforce while implementing cost-saving measures to boost profitability.
Overview
11
11
years of professional experience
Work History
General Manager
Speedway Gas Station
Murfreesboro, TN
06.2015 - Current
- Oversaw daily operations and ensured compliance with safety standards.
- Managed inventory levels and coordinated supply orders to maintain stock availability.
- Trained and mentored staff to enhance performance and improve service quality.
- Developed and implemented operational procedures to boost efficiency and reduce costs.
- Collaborated with vendors to negotiate contracts and secure favorable terms for supplies.
- Analyzed sales data to identify trends and adjust staffing for optimal service delivery.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Led team meetings to communicate objectives, expectations, and performance feedback effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Master of Science - Business Management
Davenport University
Grand Rapids, MI08.2011
Bachelor of Science - Business Management
Davenport University
Grand Rapids, MI04.2009
Associate of Science - Business Administration And Management
Davenport University
Grand Rapids, MI08.2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Team training and development
- Motivation
- Staff motivation
- Labor cost controls
- Customer retention
- Strategic planning
- Performance improvement
- Vendor relationships
- Project management
- Consistently meet goals
- Expense control
- Quality management
- Cost reductions
- Marketing
Timeline
General Manager
Speedway Gas Station
06.2015 - Current
Master of Science - Business Management
Davenport University
Bachelor of Science - Business Management
Davenport University
Associate of Science - Business Administration And Management
Davenport University