Jessica Doss
Elizabethton
Summary
Dynamic Head Baker with a proven track record at Celebration Cakes, excelling in pastry creation and ingredient sourcing. Enhanced customer satisfaction through high-quality baked goods and effective employee training. Skilled in waste reduction and food safety, fostering a collaborative team environment that consistently meets diverse client needs.
Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Baker
Celebration Cakes
03.2024 - 03.2025
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Optimized ingredient sourcing by establishing relationships with local suppliers, supporting sustainability initiatives while reducing transportation costs.
- Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
- Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
- Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
- Managed training, disciplining and motivating employees.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained and supervised new employees on bakery operations and procedures.
- Complied with health and safety codes to protect staff and customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Produced consistently high-quality baked goods for customers.
Crew Team Member
Sammons Hot Dogs
06.2020 - 02.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted other team members to achieve goals.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Cleaned and maintained all areas of restaurant to promote clean image.
Manager
Bojangles' Famous Chicken 'n Biscuits
08.2016 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
Associate of Arts - Pastry
Auguste Escoffier School of Culinary Arts
Boulder, CO10-2024
Skills
- Catering experience
- Workplace safety
- Food safety
- Sanitation standards
- Pastry preparation
- Waste reduction
- Ingredient sourcing
- Allergy awareness
- Pastry creation
- Employee assignments
- Pastry baking
- Cake baking
- Customer service
Certification
- Certified Baker (CB)
Timeline
Head Baker
Celebration Cakes
03.2024 - 03.2025
Crew Team Member
Sammons Hot Dogs
06.2020 - 02.2024
Manager
Bojangles' Famous Chicken 'n Biscuits
08.2016 - 08.2019
Associate of Arts - Pastry
Auguste Escoffier School of Culinary Arts
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